Product Management Tech

TOM FORD FASHION is hiring a Product Management Tech for its Hospital Services department. The role supports hospital partners by managing blood product orders, inventory, shipping, delivery, customer service, documentation, and compliance with blood-handling procedures and regulations.

What you'll do:

• Ensures proper labeling of blood products, packing and fulfillment of orders for delivery, regionally and/or nationally, while also assisting in managing inventory resources
• Handle incoming customer calls efficiently with excellent phone etiquette and professionalism. Receive orders, pack, and ship blood products according to established policies and SOPs
• Direct hospital complaints or questions to relevant departments promptly
• Escalate significant issues to management for resolution
• Cultivate positive hospital relationships
• Maintain accurate records and document processes effectively
• Identify potential hospital service issues and implement proactive intervention measures
• Manage blood inventory efficiently, including importing blood products from other facilities
• Perform all assigned duties in compliance with internal SOPs and external regulations, including blood handling process
• Monitor and maintain Hospital Services equipment, updating records and charts as necessary
• Perform data quality control checks on storage equipment and shipping procedures
• Performs component preparation, including labeling and irradiation of blood products, quality control and current Good Manufacturing Practices (cGMPs)

What they're looking for:

• High school diploma or GED, required
• One year in clerical support role requiring strong attention to detail
• Must have a valid California driver's license, and a clean driving history with no major violations in the last five years
• Must demonstrate courteous and professional phone and written communication skills
• Excellent ability in providing professional, efficient, and friendly service
• Must be self-motivated and a team player
• Ability to coordinate with other departments on client-related matters
• Strong interpersonal and recordkeeping skills
• Willingness to accept additional hours where necessary to meet operational needs
• Prior computer skills using Microsoft Office (primarily MS Word and Outlook)
• Infrequent Driving
• Frequent lifting/carrying between 0-10 lbs