Product Manager

Ownwell provides an end-to-end property tax solution for single-family rental and commercial real estate investors, operators, property managers, and homeowners. The Product Manager will own key metrics, understand customer and operational needs, run experiments, close feedback loops, and collaborate with product, engineering, and operations teams to improve customer experiences.

What you'll do:

• Own assigned metrics outright - for example, exemption flow completion rate, collections rate, unsubscribes, onboarding activations. Diagnose it, experiment on it, and report it weekly
• Own the customer feedback loop for your area - five or more customer conversations or Care-ticket deep dives per week, synthesized in writing for the team
• Run experiments end to end - hypothesis, spec, instrumentation plan, launch behind a flag, readout, and the next decision
• Learn the operations - sit with ops, property tax consultants, and Care to understand how the service is actually delivered and problems we need to fix before proposing how software should change it
• Communicate cross-functionally - surface issues early, ask thoughtful questions, and escalate ambiguity fast; at this level, escalating is a strength. Your weekly update follows the standard four-line format: metric, progress, blocker, decision needed
• Use AI daily as your production staff - specs, data pulls, analysis, surveys, and dashboards- under the accountability rule: no raw paste, verify everything, and be able to defend every line without the tool in the room. Anything customer-facing goes through the brand and polish steps

What they're looking for:

• 1-3 years of experience in a product, operations, analytics, or startup role; founders and ex-operations people welcome
• Excellent communication skills, especially when engaging directly with customers
• Evidence of an AI-native working style: show us something real you produced with AI leverage and how you verified it
• Strong problem-solving skills and attention to detail
• Eagerness to learn from senior team members and contribute meaningfully from day one
• A collaborative mindset with the ability to work across teams and disciplines
• Comfortable in fast-moving environments with shifting priorities
• Passion for delivering great customer experiences and driving impact
• A bias to figure it out yourself before asking, paired with the judgment to escalate what genuinely needs it

Benefits:

• Entrepreneurial culture. Own your career; we are here to support you in the journey.
• Access to First Round Network to build your community outside of Ownwell.
• Flexible PTO.
• 11 company holidays.
• The last week of the year to recharge and reset.
• Competitive health benefits and benefits coverage for you and your family.
• Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
• Up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
• As applicable complimentary real estate and tax consulting licensing and renewal