Product Manager – Service Contracts

International’s Service Contracts and Connectivity Group has a great opportunity for a Product Manager – Service Contracts to join our team!

Our future value proposition goes far beyond the product as we are making a shift from offering products to providing comprehensive solutions.

The Product Manager – Service Contracts will be responsible for enhancing our product portfolio to better serve the owners and operators of our vehicles. The portfolio includes Extended Service Contracts, Maintenance Telematic products and other predictive offerings that help increase customer efficiency, improve confidence in Total Cost of Ownership, improve uptime, and drive customer brand loyalty.

• Manages product lines to enhance or distinguish product placement
• Owns market research and monitors competitive activity to identify business opportunities and address customer needs
• Works collaboratively to establish pricing strategies
• Communicate VOC (voice of the customer) and VOD (voice of dealer) for product improvements and competitive positioning
• Leverage feedback from customers to develop contracted solutions that will help optimize their total cost of ownership
• Work cross functionally to ensure organizational alignment with all business plans to develop new products or enhance existing product lines
• May be assigned to work on one or many strategic initiatives to positively transform the customer experience

• Bachelor's degree and at least 5 years of marketing, sales or product-related experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of marketing, sales or product-related experience
• At least 1 years of lead experience

OR

• At least 8 years of marketing, sales or product-related experience
• At least 1 years of lead experience

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Successful product management & demonstrated success with conquest or pilot customers
• Capability to create professional PowerPoint presentations for large dealer or executive meetings
• Demonstrated strong analytical skills and proficiency in MS Excel
• Ability to travel to dealer and customer locations in person
• Comfortable with new technology (software & hardware)
• Comfortable presenting to large groups, in person or remote
• Superior organizational and follow-up skills
• Insurance, telematic, predictive AI, data driven maintenance, or warranty experience a plus