Product Operations Analyst, Client Delivery – Multiple Levels

Allocore powers government loan, grant, and fraud prevention programs through a unified cloud-based platform. The Product Operations Analyst will support operational processes, user support, issue triage, case management, and resolution coordination while partnering with Product, Engineering, Operations, and program teams. At higher levels, the role will lead root-cause analysis, process improvements, cross-functional coordination, client interactions, and analyst coaching.

What you'll do:

• Depending on your experience, the Product Operations Analyst would execute defined operational processes, handle routine support and triage, document issues, maintain accurate case data, coordinate resolutions, and appropriately escalate exceptions
• You will work closely with Product, Engineering, Operations, and program teams to help users succeed and to protect service quality, compliance, and the user experience
• At higher levels, you would resolve ambiguous and higher-risk issues, perform root cause analysis, improve workflows and processes, coordinate across operational and technical teams, coach analysts, interact directly with clients, and translate frontline evidence into durable product and process improvements while maintaining clear ownership through to resolution

What they're looking for:

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance
• Experience in product operations, customer support, product support, implementation support, business operations, technical support, business analysis, or a related field
• Bachelor's degree in Business, Information Systems, Computer Science, Operations, Finance, Public Administration, or a related discipline, or equivalent relevant experience
• Ability to understand business needs and translate them into clear requirements, workflows, and actionable solutions
• Strong attention to detail and the ability to follow documented processes consistently
• Clear written and verbal communication skills and the ability to explain issue status and next steps to different audiences
• Structured problem-solving skills and comfort gathering evidence, testing assumptions, and documenting conclusions
• Ability to manage multiple cases, priorities, and deadlines while maintaining accurate records
• Ability to distinguish routine work from situations that require escalation or additional guidance
• Collaborative working style and comfort partnering with technical and non-technical team members
• Ability and willingness to learn new software platforms, case-management tools, reporting tools, and operational processes
• Demonstrated success resolving ambiguous issues that span users, data, product behavior, controls, and operating processes

Benefits:

• Performance-based bonuses paid 2x a year
• Comprehensive health plans to choose from; Allocore pays up to 94% of the premium
• Free dental and vision plans for you and your loved ones
• 401(k) with match; 100% vested immediately
• Employer-paid life and disability insurance
• Flexible work hours and hybrid work options
• All-you-can-eat snacks
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team