Product Operations Analyst I

HCSS develops software that helps construction companies streamline their operations. The Product Operations Analyst I supports product team efficiency, alignment, and scalability by managing tools and systems, improving workflows, supporting decision-making, and implementing operational changes.

What you'll do:

• Manage the evolution of our tools and systems to boost team efficiency and promote consistent practice across teams
• Enable the success of the Product team by ensuring they have what they need to operate effectively
• Help the organization scale effectively by implementing and managing change across systems, tools, and processes

What they're looking for:

• Bachelor's degree, or 0-1 years experience in Product Operations or related fields
• Demonstrates foundational analysis and project management skills
• Minimal to no prior knowledge of Product Management Tools, Product Operations, or business operations needed
• Ability to contribute to internal process reviews and simple project tasks under direction
• Ability to assist in data collection, research, and documentation to support internal operational workflows
• Ability to use existing tools/systems to maintain documentation and track project deliverables
• Ability to recognize and escalate blockers in tools or processes
• Ability to look for opportunities to improve documentation or workflows with guidance
• Ability to understand how day-to-day work supports broader team goals
• Familiarity with basic project management tools (e.g., Jira, Trello), documentation tools (e.g., Google Docs, Confluence)
• Ability to support internal feedback loops by collecting and analyzing trends
• Ability to keep internal team documentation up to date

Benefits:

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness