Product Operations Analyst, Patient Communications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

 

Company: Oak Street Health

Title: Marketing Operations Analyst, Patient Communications

Location: NYC, NY/Remote

Role Description:

Effective communication is an essential capability to ensure we appropriately engage, clinically manage, and delight patients along their care journey with Oak St. Health.  As a value-based care organization, we believe we must be proactive partners to our patients and maintain regular and consistent dialogue to provide the best possible preventative care.  We know that simple and coordinated communications are not the norm in healthcare today - especially for seniors on Medicare.

Therefore, Oak St. is seeking a data-driven, detail-oriented Analyst to help execute our patient communication strategy and oversee day-to-day communication operations.  This individual will be responsible for designing, building, orchestrating, and continuously improving our patient communications across digital, print, and voice channels; supporting our on-going patient engagement and retention efforts.

This individual will report to the Lead Director of Patient Communications on the Patient Experience team. 

This is a remote position with the option for hybrid if based in Chicago, IL. 

Key Responsibilities:

• Patient Outreach: Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide communications campaigns through intake, development, and launch.

• Continuous Improvement: Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.

• Asset Management: Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) in partnership with cross-functional stakeholders.

• Operational Execution: Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring all messaging aligns with Oak Street Health's operational standards.

• Data Analysis: Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness

• Cross-Functional Collaboration: Collaborate with technical, clinical, marketing, and operations teams to support patient experience and communication initiatives. 

What we’re looking for:

• Bachelor’s degree or equivalent professional experience required.

• 0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.

• A foundational understanding of (or eagerness to learn) workflow automation, communication platforms, or product operations frameworks in the communications space.

• Proficient in data analysis tools (Microsoft Excel, Looker, SQL, Alteryx, etc.) 

• Passionate about improving the patient experience

• Strong project management and communication skills

• US work authorization

• Someone who embodies being “Oaky”

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.