Product Owner Intern - AI Solutions

Union Home Mortgage provides an internship program designed to help students learn about the industry, develop skills, and gain real-world experience. The Product Owner Intern – AI Solutions works with business partners and users to analyze and improve processes, use AI tools to develop prototypes and applications, and collaborate with technical and design teams to deliver effective solutions.

What you'll do:

• Work directly with business partners and users to understand workflows, challenges, goals, and desired business outcomes
• Observe, decipher, and deconstruct business processes into activities, decisions, handoffs, inputs, outputs, dependencies, and exceptions
• Develop an understanding of what a business process is intended to accomplish rather than simply documenting how it operates today
• Question existing processes and help distinguish necessary activities from steps created by legacy systems, historical practices, or unnecessary complexity
• Identify opportunities to eliminate, combine, simplify, reorder, or redesign process steps to improve efficiency and user experience
• Recognize repetitive, rules-based, data-driven, or manual activities that may be candidates for technology, AI assistance, or automation
• Help envision improved future-state processes rather than simply recreating current-state workflows in new technology
• Use AI tools to research problems, explore ideas, analyze information, develop concepts, and rapidly create prototypes
• Where appropriate, use AI-assisted tools to create functional applications that demonstrate or implement potential solutions
• Put concepts and solutions in front of users quickly and incorporate feedback through rapid iteration
• Collaborate with UI/UX Designers to translate process improvements into simple and intuitive user experiences
• Collaborate with AI Software Engineers when solutions require greater technical complexity, integration, scalability, or production hardening

What they're looking for:

• To perform this role successfully, an individual should demonstrate curiosity, strong analytical thinking, and an interest in understanding and improving how work gets done
• Traditional software development experience is not required
• Strong analytical, problem-solving, and critical-thinking skills
• Strong process-oriented thinking with an ability to break complex workflows into understandable components
• Natural curiosity about how and why business processes work, with an instinct to identify unnecessary complexity and opportunities for simplification
• Ability to recognize patterns, repetitive activities, decision points, bottlenecks, and other opportunities where technology or automation could improve a process
• Willingness to question existing approaches and ask why a process works the way it does
• Interest in business process improvement, automation, AI, product development, and emerging technologies
• Ability to translate ambiguous business problems into understandable opportunities and potential solutions
• Ability to think beyond existing processes and imagine simpler future-state approaches
• Strong communication and interpersonal skills with an interest in working directly with business users
• Comfortable experimenting, learning new tools, and iterating based on feedback

Benefits:

• Shadowing
• Mentoring
• Professional development
• Group projects
• Corporate outings