Product Owner – Parts eCommerce

We are looking for a visionary and execution-driven Product Owner for the Parts eCommerce platform. This is a high-impact role at the intersection of automotive expertise, customer experience, and digital commerce. You will own the product end-to-end — from defining the multi-year vision to shipping features that drive revenue, reduce friction, and delight both B2B and B2C customers searching for the right part at the right time.

WHAT YOU'LL OWN

• Define and steward the product vision for the Parts eCommerce platform, including catalog, search, fitment, checkout, and post-purchase experience.
• Build and maintain a prioritized roadmap aligned to business OKRs, balancing short-term wins with long-term platform investment.
• Partner with UX, engineering, data, and operations to ship high-quality features with measurable outcomes.
• Own the discovery process — customer interviews, analytics review, competitive research — to ensure every initiative is grounded in real problems.
• Continuously monitor post-launch metrics and iterate rapidly based on data and customer feedback.
• Serve as the internal champion for the customer experience, translating complex automotive parts logic (fitment, compatibility, supersessions) into seamless digital journeys.

Vision & Strategy

• Develop a compelling 1–3 year product vision for Parts eCommerce that connects customer needs, market trends, and business goals.
• Translate vision into a clear, outcome-oriented roadmap that the entire organization understands and rallies behind.
• Identify market opportunities through competitive benchmarking, customer research, and data analysis.

Core Commerce & Order Management

• Define and maintain end-to-end order workflows — states, transitions, exception handling, and timeouts — so digital order status accurately reflects fulfillment and delivery operations.
• Establish requirements for customer-specific and tiered pricing (contract pricing, fleet tiers, zone/branch price lists), promotional overrides, and pricing synchronization with back-office systems.
• Define requirements for split shipments, tax handling, payment and credit-terms flows, and the full core/return charge lifecycle — deposit collection, return authorization, condition/grade capture, credit issuance, and reconciliation.
• Drive requirements for complex order scenarios including order splitting, partial fulfillment, backorder handling, and credit limit enforcement.

B2B Integrations & Wholesale Commerce

• Own onboarding and operational performance for B2B customer integrations, including EDI and Punchout (cXML/OCI), and drive improvements that reduce time-to-go-live for fleet and dealer customers.
• Partner with Engineering and Enterprise Architecture to integrate external procurement platforms (e.g., SAP Ariba, Coupa) with our commerce engine.
• Define wholesale commercial rules — tiered pricing, rebates, replenishment logic — and translate them into implementable product stories.
• Support dealer stock and emergency order workflows by partnering with architecture and engineering on SAP DMS and PDC inventory integrations.

Systems Integration & Operational Reliability

• Develop and prioritize the integration roadmap across back-office systems (CDK, Procede, SAP, Karmak), accounting for differences in APIs, data models, and deployment sequencing.
• Define functional requirements for the integration layer — orchestration logic, retry and failure handling, monitoring/observability, and operational alerting.
• Define, monitor, and report KPIs for pricing and inventory synchronization accuracy, order acknowledgement latency, and workflow exception rates.

Execution & Delivery

• Write crisp, unambiguous user stories, acceptance criteria, and PRDs that engineering and design can act on immediately.
• Ruthlessly prioritize the backlog using frameworks such as RICE or impact/effort, protecting the team from scope creep.
• Run tight discovery and validation cycles — prototypes, A/B tests, and user testing — before committing to full builds.
• Lead Scrum ceremonies and translate complex integration initiatives into well-defined user stories with measurable outcomes and edge-case coverage.

Stakeholder Alignment

• Align executives, sales, marketing, supply chain, and customer service around the roadmap through regular, clear communication.
• Say no with conviction — and with a rationale tied directly to strategy, not preference.
• Represent the voice of the customer in every cross-functional forum.

• Bachelor's degree and at least 5 years of technical project/program management experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of technical project/program management experience
• At least 1 years of lead experience

OR

• At least 8 years of technical project/program management experience
• At least 1 years of lead experience

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• 5+ years of product management or product owner experience, with at least 2 years in a B2B or B2C eCommerce context.
• Solid grasp of B2B commerce fundamentals: order management, tiered/contract pricing, credit terms, returns workflows, and DMS/ERP integration concepts.
• Proven ability to own a product vision end-to-end — from discovery and roadmap through delivery and iteration.
• Strong analytical skills — comfortable with conversion funnels, A/B tests, and KPI tracking.
• Experience writing clear PRDs and user stories, and working in agile/scrum environments.
• Communicates with precision across engineering, operations, and executive stakeholders.

• Automotive parts or aftermarket experience — fitment logic, supersessions, core/return charge workflows, or PDC operations.
• Hands-on experience with a composable commerce platform (Spryker, Magento, BigCommerce, or similar).
• Familiarity with DMS/ERP systems such as CDK, Procede, Karmak, or SAP.
• Exposure to B2B integration standards — EDI, Punchout (cXML/OCI), or procurement platforms like Ariba or Coupa.
• Experience with wholesale or dealer commerce — replenishment logic, rebates, or dealer-to-OEM ordering flows.