Product Quality Analyst

Playground is working to make excellent child care accessible to all through their innovative software solutions. The Product Quality Analyst will ensure the quality and usability of the products by testing new features, documenting bugs, and collaborating with engineering and product teams.

What you'll do:

• Manually test new features built by engineers, with a focus on edge cases, unexpected user behavior, and regressions in adjacent areas of the product
• Read and interpret product requirements to validate that what's built matches what was intended
• Surface bugs clearly and concisely in our ticketing system (Linear) with enough context for engineers to act fast
• Work cross-functionally with Engineering and Product throughout the development cycle
• Develop a deep understanding of the Playground product to spot when something feels off, even when it's technically "working"

What they're looking for:

• 1-2 years of experience in a role touching the product development or software delivery lifecycle — QA, product ops, implementation, or similar
• Familiarity with how software gets built and shipped — you understand what a ticket is, what a sprint is, and how a feature goes from idea to production
• Experience with a ticketing or project management tool (Linear, Jira, or similar)
• Strong attention to detail and a natural instinct to poke at things until they break
• Clear written communication — you can describe a bug in a way that's actionable, not ambiguous
• Experience at a startup or fast-moving team
• Exposure to B2B SaaS products
• Familiarity with childcare, education, or government software

Benefits:

• Competitive salary + equity
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1200/year education stipend
• Free lunch daily
• MacBook
• Collaborative and supportive work culture with a high level of autonomy and room for growth