Product Support Analyst I

InComm Payments is a pioneer in the FinTech industry, providing innovative payment technology solutions. They are seeking a Product Support Analyst I to offer elevated support for inquiries and troubleshoot issues related to point-of-sale systems and terminal operations.

What you'll do:

• Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners
• Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing
• Document activities in the call management and ticketing system as required
• Understand, utilize, and adhere to the Financial Services industry protocols
• Other tasks and responsibilities as assigned by leadership team

What they're looking for:

• 1+ years of experience in customer service
• Excellent verbal and written communication
• The ability to provide outstanding customer service
• Clearly demonstrated skills working in a team environment
• Ability to analyze and solve problems
• Multi-task in a fast-paced and changing environment
• Work prioritization and time management skills
• Bilingual-English/Spanish - Required
• Trilingual-English/Spanish/French - Preferred
• Computer literate and moderate technical skills preferred

Benefits:

• Employee Referral Bonus Program - Tier II