Product Support Engineer 3
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- Location
- Tualatin, Oregon
- Work type
- Hybrid
- Posted
- 4 days ago
- Apply on
- opportunities.lamresearch.com
About this role
In your career, let’s prove what’s possible.
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Product Support Engineer 3
Tualatin, OR, US, 97062
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
What you’ll do
- Provides remote support and on-site advanced-level support to analyze, troubleshoot, and manage tool-down escalations and provide performance improvement solutions for all Lam semiconductor processing equipment in a clean room environment at customer sites.
- Communicates as a subject matter expert on high-level technical issues and escalations while providing guidance and recommending solutions.
- Drives required actions at the customer site to resolve escalations and prevent recurring and preventable problems.
- Troubleshoots technical problems by providing root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
- Liaises between customers and Product Groups to ensure closure of product issues.
- Participates in Lam’s worldwide technical community and actively shares knowledge.
- Acts as a technical mentor for field and account engineers and may design or conduct training sessions.
- Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands-on and/or installed-base performance data collection and analysis.
- Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service, and revenue.
Who we’re looking for
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with no prior experience required; or equivalent work experience.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Discover more at Lam Benefits
Nearest Major Market: Portland Oregon
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