Program Analyst 2
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Apply to Program Analyst 2 at Commonwealth of PennsylvaniaJob details
- Location
- Harrisburg, Pennsylvania
- Work type
- Hybrid
- Compensation
- $60,538 - $92,010/yr
- Posted
- 2 weeks ago
- Apply on
- governmentjobs.com
About this role
About the Department
As a Program Analyst 2 with the Office of Unemployment Compensation Tax Services (OUCTS), you will help strengthen a system that serves workers across Pennsylvania. This role supports improvements to the Unemployment Compensation Management System (UCMS) to make it faster, clearer, and more reliable. Your work helps ensure employers and residents receive accurate information and dependable service. Join a team that values your problem-solving skills and commitment to public service!
Position Duties
This position supports the operation and improvement of the Unemployment Compensation Management System through analysis, testing, and documentation. It ensures that the system follows policy, provides accurate results, and meets the needs of staff and users. As a Program Analyst 2, you will perform the following duties:
- System Analysis: Review UCMS functions to determine accuracy, reliability, and compliance
- Issue Resolution: Investigate problems, research solutions, and document fixes or updates
- Testing Support: Evaluate system changes to confirm that new features and bug fixes work as intended
- Document Updates: Create and revise task documents, correspondence specifications, and process guides
- User Collaboration: Shadow staff to identify training needs and opportunities for system improvements
- Data Review: Assess business rules, reports, and account activities to support program decisions
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Schedule may vary based on operational needs.
- Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or
- An equivalent combination of experience and training
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
Supplemental Questions
- Yes
- No
(Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.- 30 credits or more
- Less than 30 credits
- None
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
Creates and documents system processes related to the Unemployment Compensation Management System (UCMS) to align with the agency mission. Provides recommendations for changes as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience creating and updating system processes. I was responsible for documenting these processes.
- B. I have experience documenting system processes which were created by someone else. I provided feedback and recommendations for changes to these processes.
- C. I have successfully completed college-level coursework related to system process development or data analysis.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to creating or documenting system processes.
- Your level of responsibility.
- College/University
- Course Title(s)
- Credits/Clock Hours
Develops training and presents materials on new or revised functionality for the Unemployment Compensation Management System (UCMS).
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience developing training content/materials or conducting training related to applications.
- B. I have experience developing training content/materials or conducting training NOT RELATED TO applications.
- C. I have successfully completed college-level coursework related to training development or public speaking.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience developing training/presentation materials - specify the type.
- Your experience conducting trainings - specify the type.
- College/University
- Course Title(s)
- Credits/Clock Hours
Performs user acceptance testing for changes (features/bugs) to the Unemployment Compensation Management System (UCMS) within release deadlines. Develops, modifies, and executes test scenarios. Troubleshoots and communicates issues found. Retests after the issue is resolved to ensure resolution.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience modifying and developing test scenarios AND conducting user acceptance testing. I was responsible for troubleshooting problems and recommending solutions.
- B. I have experience modifying and developing test scenarios OR conducting user acceptance testing. I was responsible for troubleshooting problems and recommending solutions.
- C. I have experience modifying and developing test scenarios OR user conducting acceptance testing. Someone else was responsible for troubleshooting problems and recommending solutions based on my results.
- D. I have successfully completed college-level coursework related to information technology troubleshooting.
- E. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience modifying and developing user acceptance testing.
- Your experience conducting test scenarios.
- Your experience troubleshooting problems and recommending solutions.
- Your level of responsibility.
- College/University
- Course Title(s)
- Credits/Clock Hours
Writes reports, release notes and other documents for business users regarding changes being made to Unemployment Compensation Management System (UCMS). These written communications include, but are not limited to, detailed comments and suggested changes to the requirements to conform with system standards and business needs, as well as documentation of system bugs.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience writing technical or narrative documents regarding suggested changes to system requirements and documentation of system bugs. I was responsible for the final document that conveyed customized information to the intended recipients.
- B. I have experience writing technical or narrative documents regarding suggested changes to system requirements and documentation of system bugs. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
- C. I have experience writing technical or narrative documents NOT related to system requirements/bugs. I was responsible for the final document that conveyed customized information to the intended recipients.
- D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
- E. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to written communication.
- The types of documents you prepared.
- Your level of responsibility.
- College/University
- Course Title(s)
- Credits/Clock Hours
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov