Program Analyst (PCMM Coordinator)

Other

Duties

Major Duties include but are not limited to: Ensures data input in primary care systems is accurate to properly determine future needs of staff, PACT teams, and capacity. Reviews the identifications of PACT, the associated FTE, and space used as well as the management of patient panels through the mandatory and consistent use of primary care systems. Awareness of the program needs and train and assist all users in primary care systems locally, the functionality and capabilities, and provide them with analytical background and recommendations. Data collection, monitoring and maintaining provider profiles, monitoring panel sizes, oversight and collection of transmission errors, and review/rectification of incorrect patient assignments. Prepares National, VISN, and Medical Center level reports, upon request using established computer programming routines. Collects, complies, analyzes, and presents data regarding the integrity of the PCMM Package. Assures training, implementation, monitoring, and evaluation of all administrative procedures related to PCMM operations and is the facility resource on all issues that related to the PCMM and the management of this critical database. Primary responsibility for establishing and managing PCMM teams and positions set up for all primary/PACT teams. Gathers information from the PCMM program and enrolls patients and selects the appropriate provider with the PCMM system. Responsible for maintaining the integrity of the database within the PCMM system. Maintains accurate enrollment information, conducts quality assurance reviews of the system data and corrects and notes discrepancies, disenrolls and reconciles veterans from multiple specialties and consult clinic to ensure proper calculations of enrolled veterans and staff within database. Performs workflow assessments and optimizations and makes recommendations in clinical, administrative, education, and evaluation domains as needed. Collaborates with team leaders, Clinical Managers, Providers, Nurses, Clerks, and the rest of the clinic staff, and is responsible for maintaining the PCMM database accurately and timely. This includes routine, ongoing contact with national VHA PCMM meetings, committees, and conference calls. Assist or provides training, implementation, monitoring, and evaluation of all administrative procedures related to PCMM operations as well as work closely with appropriate staff and facility leadership serving as a PCMM resource person. Plans and makes recommendations for future resources in primary care to care for patients. Troubleshoots and coordinates processes with all providers and clerks involved with PCMM. Analyzes workflow to determine potential problem areas and makes recommendation to correct these areas and to improve coordination. Performs data entry and database maintenance and data analysis at all levels for the Patient Care Management Module (PCMM) program Responsible for Project Management and reporting by assisting the Primary Care Chief with projects by developing custom reports needed to develop an in-depth analysis of all Primary Care. Work Schedule: Monday through Friday, 8:00am to 4:30 pm Compressed/Flexible: Not Available Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (PCMM Coordinator)/PD38172O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS9 position you must have served 52 weeks at the GS7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of a clinical program; experience planning, organizing, and developing studies or projects, making recommendations on operating programs and negotiating with others to accept and implement recommendations; and experience evaluating and making recommendations regarding health care delivery systems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to such a degree that is related to this position. NOTE: Your education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study; if that number cannot be obtained from the transcript, 18 semester hours will be considered as one full academic year of graduate study. A copy of your transcript is required at the time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level. An equivalent combination of specialized experience and graduate education as described above may be used to fully meet the requirements of this position. NOTE: Only graduate education in excess of the first 18 semester hours is creditable toward meeting the requirements when combining education and experience. A copy of your transcript is required at the time of application . For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.