Program Assistant (Temporary)
Job details
- Location
- Richland County, South Carolina
- Work type
- Onsite
- Compensation
- $35,360 - $37,440/yr
- Posted
- 4 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
The Information Center Representative serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services. This position is responsible for delivering exceptional customer service through in-person interactions, telephone calls, emails, and live chat. The representative provides accurate, timely, and professional guidance on a variety of topics, including the enrollment process, assessment testing, course requirements, academic advisement, registration, and the College's credit, Corporate, and Continuing Education programs and services.
The ideal candidate will possess excellent written and verbal communication skills, strong computer proficiency, and a genuine commitment to helping others. Responsibilities include navigating the Colleague system to retrieve student account information, accurately entering prospective student data while preventing duplicate records, actively listening to customer needs, and providing appropriate solutions. The individual must maintain welcoming, and empathetic demeanor while exercising sound judgment and ensuring that all information is shared in accordance with College policies, procedures, and the Student Information Center Code of Conduct.
The Information Center Representative is also expected to collaborate effectively with management, faculty, staff, students, and external customers while contributing to continuous improvement efforts. This includes identifying opportunities to enhance processes, improve service delivery, and ensure every individual receives prompt, accurate, and high-quality assistance. As one of the first points of contact for Midlands Technical College, this role is essential in creating a positive experience, connecting individuals with the resources they need, and supporting the overall success of the College and its students.
Position Duties
A bachelor’s degree and one (1) year of relevant customer service experience or experience in higher education; or an associate’s degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.
Minimum Qualifications
Strong communication skills.
Experience with Microsoft Office applications.
Multiple line telephone systems.
Ability to multi-task.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- Yes
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Required Question
Agency Information
EmployerState of South CarolinaAgency Midlands Technical College Address P.O. Box 2408Columbia, South Carolina, 29202 Phone803-822-3399