Program Manager, Client Services, Clinical Trial Support

Valeris, Inc. provides life sciences commercialization and patient support services. The Program Manager on the Clinical Trial Support team serves as the primary liaison between sponsors/clients and external vendors, overseeing budgets and program performance while coordinating communication and resolving obstacles to support timely medication delivery.

What you'll do:

• Manage client contracts/statements of work and execute accordingly
• Host and facilitate internal and client kick-off calls
• Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood
• Oversee and maintain the client's program budget using advanced Microsoft Excel skills, ensuring accurate tracking through formulas and analyzing prefund accounts and invoices
• Notify stakeholders promptly of any price changes and create and execute change orders to meet program requirements efficiently
• Interface with clients, vendors, and pharmacies to maintain business-essential relationships on a day-to-day basis as the primary business relationship manager
• Conduct regular meetings (phone, Webex, Teams) to update the client on program status, discuss and troubleshoot ongoing issues, and provide solutions and support
• Measure and monitor program key performance indicators to ensure maintenance of program business rules
• Learn and assist the client in navigating client-internal requirements and processes specific to their organization
• Be well-versed in the third-party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
• Build and maintain relationships with all internal functional areas and take a leadership role with all internal project stakeholders
• Oversee the implementation of programs by following a detailed checklist to ensure comprehensive setup and successful execution

What they're looking for:

• The position requires a self-motivated and highly organized individual
• Bachelor's degree with a concentration in Business, Accounting, Marketing, healthcare, or the pharmaceutical industry
• Three to four (3–4) years of project or program management experience
• Budget management and/or financial accounting skills
• Proficient in Microsoft Excel with advanced skills in formulas, functions, and budgeting analysis
• Highly proficient in other Microsoft Office programs (SharePoint, PowerPoint, Word, OneNote)
• Graduate degree and/or additional certifications, including PMP
• Experience in the clinical trials industry
• Some experience with legal contracting
• Extensive experience with Valeris systems and services
• Prefer candidates who can type at least 35 words per minute with 97% accuracy

Benefits:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas