Program Success Manager

About Nexplore www.nexploreusa.com Nexplore is a national enrichment service provider with a mission to foster the joy of learning through 125+ STEAM, Life Skills, and Fitness programs offered through after-school, in-school, summer camps, and other enrichment opportunities. Currently, Nexplore proudly serves over 1,200 sites across 25+ U.S. states, providing thousands of students with engaging, hands-on learning experiences. Watch this video to learn how Nexplore brings hands-on learning to life across schools nationwide through engaging programs, expert instructors, and our 5C Commitment. ➕ Responsibilities Include, but Are Not Limited To: Consistency – Program Operations & Execution Oversee assigned enrichment programs to ensure successful implementation and consistent delivery. Monitor instructor schedules, attendance, punctuality, and overall program readiness. Ensure instructors are prepared with the necessary curriculum, materials, training, and site-specific expectations. Coordinate instructor coverage, schedule adjustments, and program changes to minimize disruptions. Maintain accurate program records and ensure operational requirements and deadlines are met. Competence – Instructor Support & Program Quality Serve as the primary point of contact for assigned instructors, providing ongoing guidance, support, and accountability. Monitor instructor performance and address concerns related to classroom management, instructional quality, professionalism, and site expectations. Collaborate with Curriculum, Training, Recruiting, and Operations teams to ensure instructors have the resources needed to succeed. Identify opportunities for instructor development and continuous program improvement. Ensure programs align with Nexplore's standards for high-quality enrichment experiences. Communication – School & Instructor Relationships Build and maintain positive, professional relationships with school administrators, site coordinators, instructors, and internal stakeholders. Provide timely, clear, and proactive communication regarding schedules, program updates, instructor concerns, and operational changes. Respond to inquiries and resolve challenges with professionalism, urgency, and a solutions-oriented approach. Communicate site feedback and instructor performance updates to the appropriate internal teams. Ensure all stakeholders remain informed and aligned throughout the program lifecycle. Creativity – Problem-Solving & Continuous Improvement Proactively identify operational challenges and develop effective solutions that support program success. Adapt to changing school schedules, staffing needs, and site-specific requirements. Collaborate with internal departments to improve processes, instructor experiences, and program delivery. Support customized solutions that address the unique needs of each school partner. Demonstrate flexibility, initiative, and sound judgment in managing multiple programs and priorities. Community – Relationship Building & Customer Success Foster a supportive, collaborative environment for instructors and school partners. Ensure schools receive a consistently positive experience through responsive communication and reliable program execution. Support family engagement initiatives, student showcases, and other enrichment events as needed. Gather feedback from instructors and school partners to strengthen relationships and improve program quality. Contribute to program retention, successful renewals, and long-term partnerships by delivering exceptional customer service. Why Join Nexplore? As a Program Success Manager at Nexplore, you will play an essential role in helping bring meaningful enrichment opportunities to students across the country. You will join a growing national organization committed to educational innovation, collaboration, and student success. This position offers the opportunity to: Make a meaningful impact on students' educational experiences by supporting high-quality enrichment programs. Build strong relationships with educators, instructors, school administrators, and internal teams. Develop valuable leadership, program management, and operational skills. Collaborate with passionate professionals dedicated to improving educational opportunities. Contribute to the growth and success of a rapidly expanding national enrichment organization. Take ownership of assigned programs and play a direct role in their overall success. This is an excellent opportunity for a highly organized, proactive, and mission-driven professional who enjoys supporting people, solving problems, and creating exceptional educational experiences. ✅ Qualifications Associate degree or higher; bachelor's degree preferred. 2+ years of experience in education, program coordination, operations, customer success, or a related field preferred. Experience working with schools, educators, instructors, or educational enrichment programs is a plus. Strong organizational skills with the ability to manage multiple programs, schedules, and priorities simultaneously. Excellent written and verbal communication skills. Demonstrated ability to build and maintain professional relationships. Strong problem-solving skills and ability to resolve challenges independently. Experience supporting, coaching, or managing instructors or team members preferred. Ability to work collaboratively across multiple departments. Proficiency with digital communication tools, scheduling platforms, spreadsheets, and program management systems. Detail-oriented, dependable, adaptable, and committed to delivering high-quality service. ️ Requirements Reliable internet connection and access to a computer. Ability to maintain consistent availability during assigned working hours. Willingness to complete mandatory onboarding and training. Ability to respond promptly to time-sensitive program and instructor needs. Comfortable communicating regularly with instructors, school partners, and internal teams via phone, email, and virtual meetings. Ability to manage multiple assignments and meet established deadlines. Willingness to travel to assigned school sites when required by the position. Commitment to Nexplore's mission, operational standards, and 5C values. Equal Employment Opportunity Nexplore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Nexplore Program Success Manager (PSM) plays a critical role in ensuring the successful implementation, coordination, and ongoing quality of Nexplore's enrichment programs. Serving as the primary point of contact between Nexplore instructors, school partners, and internal teams, the Program Success Manager is responsible for overseeing daily program operations, supporting instructor success, maintaining strong relationships with school sites, and ensuring programs consistently meet Nexplore's quality standards. The Program Success Manager is responsible for proactively identifying challenges, providing timely solutions, monitoring instructor performance, and ensuring that every program delivers a positive experience for students, instructors, and school partners. This position requires exceptional communication, organization, problem-solving, and relationship-management skills, along with a passion for education and operational excellence. The pay range for this role is: 65,000 - 70,000 USD per year(Remote)