Program Supervisor, Workforce Resilience #W5508 (Office of Trauma & Resilience Policy)

Title: Program Supervisor, Workforce Resilience #W5508

State Role Title: Prog Admin Specialist II

Hiring Range: $90,000 - $95,000/yr.

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services, Office of Trauma and Resilience Policy is currently seeking a Workforce Resilience Program Supervisor. This position reports to the Director, Office of Trauma and Resilience Policy (OTRP) and provides statewide leadership and oversight for the Workforce Resilience Program, a new initiative designed to strengthen the well-being and resilience of Virginia’s local social services workforce. The position is responsible for establishing and managing the program infrastructure, operations, and evaluation as the program is built from the ground up.

The supervisor’s primary operational focus is the launch, administration, and continuous improvement of DSS Peer Connect, the statewide peer support line for local department of social services (LDSS) and VDSS employees.  Responsibilities include supervising Peer Support Specialists, developing training curricula, establishing quality assurance standards, monitoring data, and ensuring DSS Peer Connect is widely known, trusted, and utilized across local departments of social services.  In addition, the position supports the phased development of Community Resilience Model (CRM)® training and critical incident response activities, recognizing that these components will expand as funding becomes available. The supervisor collaborates closely with LDSS leadership, state partners, and internal VDSS divisions to ensure a responsive, trauma informed, and effective workforce support structure.

Minimum Qualifications

• Demonstrated supervisory experience, including coaching, performance management, and workflow oversight.
• Professional experience working in or with a local department of social services (LDSS).
• Experience managing programs in human services, behavioral health, child welfare, workforce wellness, trauma, or related fields.
• Strong knowledge of trauma-informed practice, resilience strategies, and workforce well being.
• Knowledge of developing and facilitating/presenting training curricula, instructional materials, and/or staff development resources.
• Understanding of LDSS operations and the pressures facing the social services workforce.
• Skill in analyzing data, identifying trends, and preparing reports for leadership.
• Skill in trauma-informed communication and engagement.
• Demonstrated ability to manage multiple priorities/projects in a developing program environment.
• Ability to build trust and collaborate with diverse stakeholders.
• Ability to maintain confidentiality and uphold ethical and professional standards.
• Demonstrated communication, facilitation, and stakeholder engagement skills.
• Ability to travel statewide.
• Valid driver’s license.

Additional Considerations

• Experience supervising or coordinating peer support, crisis response, or employee-support programs.
• Experience implementing trauma informed or resilience-based models (e.g., Community Resiliency Model®).
• Experience supporting or coordinating critical incident response.
• Experience with statewide, regional, or systems-level program implementation.
• Experience collaborating with LDSS in a training, supervisory, or programmatic capacity.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Frequent in-state, overnight travel may be required. Selected candidate(s) may be required to use their personal vehicle or state vehicle as available for business use.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: [email protected]

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.