Programmer Analyst 1

The Programmer Analyst 1 provides essential technical support for organizational server environments, including system monitoring, maintenance, and updates. This role plays a critical part in ensuring reliable data exchange by supporting file transfer applications. Additionally, the PA 1 oversees the full lifecycle management of the organization’s security certificates and domain names—handling tracking, procurement, and installation to maintain secure, uninterrupted operations. Key responsibilities include:

• Server Support & System Monitoring

  • Perform routine monitoring and maintenance of organizational servers to maximize operational efficiency and minimize downtime.

  • Manage server updates and patches to maintain system integrity and security.

  • Analyze, evaluate, and monitor performance metrics; recommend and implement continuous system improvements.

  • Maintain regular server backups and execute file restorations as required.

• File Transfer Support

  • Support and maintain file transfer applications, ensuring reliable data exchange between internal departments, partner agencies, and third-party vendors.

  • Monitor and troubleshoot file transfer processes, including SFTP and associated infrastructure.

  • Serve as the primary technical point of contact for issues related to file transfer software and network connectivity.

• Security Certificate & Domain Management

  • Manage the full lifecycle of organizational security certificates (e.g., SSL/TLS) and domain names.

  • Track expiration dates, process procurement requests, and execute proper installation and configuration.

  • Coordinate with internal teams and external vendors to complete timely validations and prevent service disruptions.

• General IT Support & Administration

  • Deliver general technical support and troubleshooting for internal applications and hardware.

  • Develop and maintain clear technical documentation for processes, procedures, and system configurations.

  • Participate in team and project meetings to align technical initiatives with broader organizational goals.

  • Assist with other related IT tasks and projects as assigned.