Project Manager - Professional Services

You have at least 5 years of project management experience within the healthcare and/or payments industry. If you are seeking an opportunity to excel and learn in an open, professional, team-oriented environment and grow your career with an industry innovator, this is the team for you.

As a Project Manager - Professional Services within the Healthcare Payments team at JPMorganChase, you will be responsible for the oversite of implementation activities with InstaMed’s Enterprise customers (Provider & Payer). This will include the initiation, definition/planning, execution and performance and control of the Implementation activities. You will also be responsible for communicating project status and any risks or escalations to internal and external constituents. 

You will be required to have at least 5 years of experience managing the delivery of technology projects within the healthcare and/or payments industry. JPMorgan Healthcare Payments is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Job responsibilities

• Manage customer implementation projects in an effective and expedient manner to ensure quality, on-schedule implementations for JP Morgan Healthcare customers.
• Partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer. 
• Manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams.
• Create and document the scope of work including business requirements, project plan and status reporting for each project.
• Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.
• Develop, maintain, and grow strong relationships with assigned client accounts and cross department peers.
• Manage customer and partner risks and escalations to quickly address concerns that come up during Implementation of InstaMed solutions.
• Coordinate and facilitate project meetings and working sessions with clients, relaying all important information to the appropriate teams.
• Monitor ongoing status of projects and communicate with clients and stakeholders to keep up to date.
• Manage customer expectations, effectively negotiate solution options and constraints, and prepare clients for operational readiness and coordinate relationship transition from implementation to business as usual.
• Travel to customer sites for onsite meetings as required. Expected travel up to 20%.

Required qualifications, capabilities, and skills

• Minimum 5 years of experience managing the delivery of technology projects within the healthcare and/or payments industry.
• Project management experience with the proven ability to manage projects within a fast-paced environment.
• Prior experience in a technology company.
• Bachelor’s degree or higher.
• Strong understanding of the healthcare and/or payments industry.
• Excellent organizational skills in managing timelines of multiple implementations.
• Ability to rapidly understand the InstaMed Platform and solutions.
• Ability to acquire and apply new technical and industry knowledge quickly.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Healthcare or payment experience.
• PMP certification.

Preferred qualifications, capabilities, and skills

• Healthcare or payment experience.
• PMP certification.

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