Project Manager (Quality, Compliance, and Oversight)

About the Department

The Project Manager of Quality, Compliance, and Oversight (QCO) will oversee the development, implementation, verification and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU) and/or State Safety Oversight (SSO), and/or enterprise projects that further the MBTA’s strategic goals or address deficiencies and/or opportunities for improvement at the MBTA.

The Project Manager will contribute to the scope and deliverables from project initiation through close-out as part of a multi-disciplinary team led by the Senior Director and/or Director. Projects are often managed within a portfolio of initiatives that involve internal stakeholders, QCO staff, and where applicable contractor teams that support departmental efforts. The Project Manager additionally contributes to program-wide initiatives and verifications.

Position Duties

• Manage multiple QCO projects simultaneously, providing coordination among external parties as well as internal MBTA stakeholders that support these projects.
• Responsible for delivery and performance of assigned deliverables within projects in portfolio, including budget, schedule, and quality.  Ensure cost requirements are met and that documents satisfy the high-quality standard set by the QCOO. 
• Coordinate project review of plans and specifications with a wide range of internal departments and external agencies, including regulators.
• Assist in the development of project scopes, requests for proposals, statements of work, and submissions to the FTA or other regulators and interested parties to satisfy assigned Corrective Action Plans. 
• Assist with negotiations of project assignments, task orders, amendments, change orders and use of contingency and make recommendations for approval, as required. 
• Ensure project coordination with other MBTA teams and departments
• Organize and coordinate a multitude of different types of meetings.
• Coordinate with other QCOO staff and contractors, as required. 
• Ensure that project activities with outside agencies, community groups and other third parties occur on a timely basis. 
• Assist in leading transformative change within the MBTA, using business process redesign techniques, cutting across multiple departments and stakeholder groups. 
• Prepare correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Project and PowerPoint, as required. 
• Prepare for and make project presentations as required.
• Critically think through, identify, trouble-shoot, and resolve project issues.
• Prepare task orders for consultant services and manage external consultant support for project review and studies; assist with and procurement of consultants as required.
• Work both independently and in support of project teams to address complex tasks in a time-sensitive environment. 
• Follow up on actions required for successful project completion, as required.
• Prioritize workloads, work effectively with a wide range of stakeholders, build consensus, communicate effectively, both written and verbally, and prepare and make project presentations.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer Experience quality standard.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Drive a company or personal vehicle to visit work sites to assist with DPU and/or FTA support as required.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• May directly supervise project coordinators.

Minimum Qualifications

• Bachelor's degree from an accredited institution in Engineering, Public Administration, Business Administration, Planning, or related field.
• Five (5) years of experience in project management, public administration, or planning in transportation services, or related industry experience. 
• One (1) year supervisory, managerial, and/or leadership experience.
• Experience with methods of business process redesign and familiarity with Quality Assurance principles. 
• Excellent writing, organizational, analytical, time management and interpersonal skills. 
• Proficient in Microsoft Word, Excel, Project, Visio and PowerPoint applications. 
• Effective professional written and verbal communication and interpersonal skills. 
• Proven track record of collaboration, transparency, and problem-solving skills. 
• The ability to effectively communicate with customers, employees and vendors. 
• Excellent customer service and diplomatic approach to issue, risk identification and resolution.  
• The ability to supervise and work effectively with a diverse workforce.   
• Possess a valid driver's license.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Other Qualifications

• Master's degree from an accredited institution in Civil Engineering, Business Administration, Public Administration, Planning, or related field. 
• Agile or Lean certification. 
• Previous public sector experience, particularly with the MBTA, MassDOT, FTA, or a transit agency. 
• Experience in transit safety regulation, human resources, or transit construction, maintenance, or industrial operations.
• Familiarity with FTA, MBTA and MassDOT rules and regulations, processes, and policies.
• Familiarity with DPU and/or SSO rules and regulations, processes, and policies.  

Benefits

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email [email protected] for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

Supplemental Questions

Required Question

Agency Information

EmployerMassachusetts Bay Transportation AuthorityAddress 10 Park Plaza

Boston, Massachusetts, 02116 Phone(617) 222-3200
Website https://www.mbta.com