Albuquerque, New Mexico
Public Safety Dispatcher, Non-Certified (DPS #18321)
Job details
- Location
- Albuquerque, New Mexico
- Work type
- Onsite
- Compensation
- $38,875 - $58,323/yr
- Posted
- 3 weeks ago
- Apply on
- careers.share.nm.gov
About this role
Salary
$18.69 - $28.04 Hourly
$38,885 - $58,327 Annually
This position is a Pay Band C3
Posting Details
The starting hourly wage for a non-certified dispatcher (Associate Public Safety Dispatcher) is $22.94. The hourly wage for certified dispatchers with 2-9 years' experience is $25.67, 10-17 years' experience is $26.40, 18-24 years' experience is $27.13 and 25 years or more is $27.89 an hour. Certified dispatchers may receive extra compensation for having a degree or certain certifications.
If you are currently Public Safety Telecommunicator (PST) Certified, please apply for the Public Safety Dispatcher (DPS #18321) position currently posted (JOB ID:168354).
Why does the job exist?
How does it get done?
Essential functions include, without limitation:
- Receives emergency and non-emergency calls; efficiently gathers, evaluates, prioritizes and documents information from callers
- Dispatches police, fire and EMS field units to specific locations using a CAD system, multiple video display terminals, two-way radio dispatch console and related equipment
- Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel
- Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus
- Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance or to notices of wanted persons, stolen property, warrants and all-points bulletins; maintains confidentiality of information
- Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public
- Maintains up-to-date understanding of public safety policies and procedures for the police, fire, EMS and other emergency service providers
- Responds to routine and non-routine inquiries regarding police, fire or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary
- Works varying shift lengths, including days, evenings, nights, weekends, holidays and overtime
- Supplies information to the public as needed
- Performs a variety of related clerical work in the Communications Center
Who are the customers?
Ideal Candidate
- Excellent communication skills (listening, verbal and written), ability to memorize, retain and accurately recall information received and dispatch emergency service calls expeditiously and correctly
- Thinking clearly and quickly in emergency situations, quick decision-making skills while prioritizing emergent and non-emergent situations
- Delivering consistent quality customer service that includes interacting with the public, answering phones and working professionally with law enforcement and first responders
- Establishing and maintaining cooperative relationships with coworkers and those contacted during the course of work
- Ability to type rapidly and accurately (must test at 35 net words per minute or higher)
- Ability to multi-task and work with frequent interruptions
- Reading computer screens and monitoring visual changes
- Compiling information and maintaining reports in CAD
- Following oral and written direction
- Locating major streets, public places and landmarks
- Ability to read, write, speak and understand English fluently
Minimum Qualification
Employment Requirements
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
Supplemental Information
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Agency Contact Information: Stefanie Ortega, 505-548-0955 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
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