QA/CQI Supervisor (MA5) - Olympia

About the Department

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally, and educationally, nurtured by family and community."

Job Title: Quality Assurance Supervisor (MA5)
Location: 1500 Jefferson Street SE, Olympia 98501 - This position is currently designated as a hybrid position. You must be willing to report to the office for quarterly in-person meetings, IT or equipment support, or to support business needs. 
Closes: Monday, August 31st. 2026
Salary: $75,504 - $105,612 Annually

 

Are you an experienced leader with a passion for quality assurance, program integrity, and continuous improvement? Join the Department of Children, Youth, and Families (DCYF) Early Learning Division as a Management Analyst 5 (MA5) Quality Assurance Supervisor. In this role, you will help ensure Child Care Subsidy Program (CCSP) funds are appropriately used to support eligible families in accessing high-quality early learning services. As a key leader within the Quality Assurance/Continuous Quality Improvement (QA/CQI) Unit, you will bring strong organization, communication, and leadership skills to a team focused on accountability, quality, and successful outcomes for Washington's children and families.

Click here to learn more about DCYF.  


The Opportunity:
As the Quality Assurance Supervisor, you will co-manage the Child Care Subsidy QA/CQI Team and oversee CCSP Program Integrity, helping ensure the department meets regulatory and statutory requirements related to provider payments and family eligibility. You will supervise a team of nine seasoned and newer staff and work closely with a counterpart supervisor to provide coordinated leadership and consistency across the unit. This position is key to the functionality and success of the QA/CQI Unit and will lead staff through a revised Quality Assurance system while providing expert-level analysis, advice, and consultation to Early Learning leadership on program integrity. You will collaborate with multidisciplinary teams across agencies, divisions, and collective bargaining units and regularly interact with auditors, call center staff, child care providers, and other partners to strengthen program integrity and support effective service delivery.


Some of what you will do:

• Develop, modify, and maintain processes to ensure program integrity for providers receiving child care subsidy payments.
• Coordinate program integrity activities across intradepartmental and interagency teams.
• Gather and analyze data; develop and maintain complex reports to support decision-making and coordinate work across multiple departments.
• Provide guidance and technical assistance to Quality Assurance staff on auditing and audit calibration.
• Co-lead internal child care subsidy fraud referral, reporting, and tracking activities; maintain referral records and report investigation outcomes from the DSHS Office of Fraud and Accountability.
• Plan, assign, and review staff work; adjust assignments and schedules to maintain appropriate staffing levels and respond to changing workloads.
• Evaluate employee performance, prepare performance appraisals, and identify and address staff training needs.
• Provide coaching and support related to performance, workplace issues, recognition, discipline, and career development.

Required Qualifications: 

• A Bachelor’s degree in business administration, public administration, law, public health, health administration, or a compliance-related field; AND four (4) years of experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management.

OR

• Equivalent combination of education and experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management totaling eight (8) years.

AND

• Five (5) years of professional supervisory experience supervising direct-report employees. 
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

• A Master’s degree in business administration, public administration, law, public health, health administration, or a related field. 
• Two (2) years of experience as a Quality Control Specialist, Public Benefits Specialist 4 or 5 or equivalent. 
• A knowledge of Child Care Subsidy practices, data and reporting systems, child care billing and records requirements, and child care administrative rules. 

How do I apply? 
Complete your applicant profile and attach the following:  

• Cover letter
• Resume

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
 
 The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

Must successfully complete formal training courses as required by law, policy, and regional requirements within twelve months of initial appointment.

Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/

Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit: Public Employee Benefits Board (PEBB).

If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email [email protected]. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at360-664-1960.

   

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission).  If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

2026-07028

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov