Qlty Assurance Coord Homeless

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY:   

The Quality Assurance Coordinator (QAC) reports to the Director of the Health Care for the Homeless Program and is responsible for performing statistical analysis utilizing data and data systems for quality, patient safety, and patient satisfaction. The QAC prepares and disseminates accurate and timely reports related to program performance and keeps abreast of current reporting agencies' standards and latest quality techniques in health care. This coordinator investigates issues of concern from a quality or safety standpoint as presented by staff, patients and families; and takes appropriate action. The QAC supports infection control and patient safety initiatives and contributes to the performance improvement/quality assurance process.

The QAC upholds high standards of integrity and ethical behavior; demonstrates professionalism; and promotes a customer-friendly environment for both internal and external clients by utilizing ServiceFirst behaviors while interacting with patients, visitors, and staff members.

Minimum Qualifications

Degree: Master of Health Sciences or related field required. Holds at least one of the following in: Master or Doctoral degree. Master of Public Health or Master of Healthcare Administration (preferred).   
 
Licenses & Certifications:  Certified Professional in Health Care Quality (CPHQ) certification (preferred),
Basic Life Support (BLS) from a hospital- based American Heart Association (AHA) approved program.

Work Experience:  Three (3) years work experience. Recent experience in coordinating projects/programs preferred. Experience with Uniform Data System preferred. Experience in Data Analysis.

Language Skills: Bilingual (preferred)

Communication Skills: Above Average Verbal Communication (Heavy Public Contact), Writing/Reports.

Proficiencies: MS Word, Personal Computer

Job Attributes:

Knowledge/Skills/Abilities: Analytical Abilities, Medical Terminology Knowledge 

Work Schedule: Flexible; Weekends.

Equipment Operated: Standard office equipment

Other Requirements: Computer Experience, Microsoft Office Suite.

Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs.  Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability.  Applicants may request any reasonable accommodation(s) to participate in the application process.

Clerical and Administrative Support