Quality Analyst

Willson International is hiring a Quality Analyst to help ensure its operations meet regulatory standards and internal quality benchmarks. The role audits customs entries, supports compliance and process improvements, communicates with clients, and provides operational training and coaching.

What you'll do:

• Auditing entries to ensure compliance
• Tariff verification
• Deductions
• Duty and Tax applicability
• Verifying USMCA/USGR eligibility
• Section 232, Section 301 & Section 338
• Anti-dumping and countervailing duties (AD/CVD)
• TIB Closures
• Other at-risk categories
• Development of processes and procedures
• Communicating with clients via email and phone
• Management of special projects assigned

What they're looking for:

• High School Diploma
• 1 year experience in customs brokerage operations or regulatory
• Customer Service experience in an office environment
• Proficiency in MS Office, database and data entry skills
• Strong communication skills – verbal and written
• Desire to learn, grow, teach and adapt to change
• Problem solving, accuracy, attention to detail
• Ability to work in a fast-paced environment
• NCBFAA Certified Customs Specialist

Benefits:

• Remote work for employees in Michigan, Texas, New Hampshire, and North Dakota, with home internet reimbursement
• 3 weeks of paid vacation for all new hires
• 401(k) program
• Family medical benefit coverage, including significant mental-health practitioner coverage
• Compassionate Care top-ups
• Maternity/Parental top-ups
• Training and coverage of certification costs
• Recognition of staff and celebration of milestones, including service anniversaries and weddings