Quality Manager

About Turing:
Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. Turing helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.

Role Overview

Lead the quality strategy for large-scale AI training data and annotation programs. You will define quality standards, manage quality teams, oversee audits, and ensure accurate, consistent, and timely delivery in a fast-paced environment with tight turnaround times.

Key Responsibilities

• Define quality standards, metrics, and targets across data types.
• Build and lead Quality Leads and QA teams.
• Develop audit, sampling, calibration, and escalation frameworks.
• Lead client quality reviews and manage quality-related escalations.
• Partner with Project Leads to balance quality, speed, and cost.
• Identify root causes and implement lasting improvements in processes, training, and guidelines.
• Monitor quality reports and drive corrective actions.

Required Qualifications

• 8+ years of experience, including 4+ years leading teams.
• Strong experience in quality management and high-volume operations.
• Proven ability to design and scale quality systems.
• Excellent analytical, communication, and stakeholder-management skills.
• Experience leading managers or team leads.
• Experience in annotation, data labeling, AI training data, multimodal, or LLM evaluation projects is preferred.

Offer Details:

1. This is a project-based role involving a defined number of evaluation tasks.
2. Each task will involve comparing multiple chatbots and providing a final assessment.
3. Work Schedule: Five working days per week, including weekends as required, with two weekdays off.
4. Work Hours - 7am-4pm PST
5. Duration: 16 weeks.