Quill Product Specialist

Staples Canada, through its Quill brand, is a trusted leader in office supplies and business solutions. The Quill Product Specialist will improve the digital shopping experience by strengthening product setup, content quality, discoverability, and online performance. This role partners across Merchandising, SKU Operations, and eCommerce to drive conversion, margin, engagement, and average order value.

What you'll do:

• Use performance insights to recommend and implement web selling tools that improve margin, share of wallet, and average order value
• Analyze SKU, search, keyword, and category performance to improve visibility, discoverability, and product launches
• Evaluate product content, including attributes, descriptions, images, and third-party content, to support conversion, SEO, and Staples standards
• Conduct competitive and market research to support item selection, category strategy, product positioning, and the customer experience
• Support promotions by coordinating web assets, pricing, creative development, launch reviews, and site validation
• Ensure accurate SKU setup for new items, bundles, and CD products in partnership with SKU Operations
• Build reports and ad hoc analyses to identify sales, customer experience, and assortment opportunities
• Resolve product-related requests from internal partners with speed and accuracy
• Support vendor communications, issue resolution, product content maintenance, and special projects as assigned

What they're looking for:

• Strong0written, verbal, interpersonal, and cross-functional communication skills
• Ability to manage multiple priorities, adapt to changing deadlines, and deliver0accurate,0timely0work
• Strong organizational skills and attention to detail
• Ability to analyze data, interpret performance0trends, and translate insights into practical recommendations
• Collaborative mindset with the ability to build productive relationships across internal teams and vendors
• 1+ Year0of0Product/ Merchandising experience
• Proficiency0in Microsoft Word, Excel, and PowerPoint
• Excellent written, verbal communication, and interpersonal skills
• Bachelor0s degree in Business0or0a related0field
• Online merchandising or eCommerce experience
• Experience using product, search, category, or promotional performance data to0identify0opportunities and support decisions

Benefits:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days)
• Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs