QVC Customer Service Specialist - 2nd Shift

QVC Group is a live social shopping company with leading retail brands. The Customer Service Specialist works remotely to handle high-volume inbound customer calls, resolve customer issues, personalize interactions, and promote products while supporting sales.

What you'll do:

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include one weekend day and one weekday off

What they're looking for:

• * This role is **remote**; job seekers must reside in Florida or an approved QVC state to be considered. You will work from home
• * Work a set full-time schedule, work schedules are not Monday - Friday
• * Set work schedule will include one weekend day and one weekday off
• * Provide a distraction free work from home environment
• * 12 months or more of customer service experience
• * Learn and work in a virtual environment
• * Communicate with a variety of styles
• * Navigate multiple systems and screens
• * Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements
• * Troubleshoot own technical problems (partner with IT when needed)
• * Available to work weekends, holidays, and additional hours

Benefits:

• This role is remote; job seekers must reside in Florida or an approved QVC state to be considered. You will work from home.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Paid time off
• An employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• In our US market, health care benefits starting on day 1
• In our US market, 401(k)
• In our US market, tuition reimbursement benefits