Radio Dispatcher - Intermittent - Heartland Behavioral Healthcare

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency
• Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

 The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

• Maintain effective communications by transmitting radio communication for Heartland Behavioral Healthcare (HBH) personnel, including, but not limited to Police Officers, Doctors, Nurses, Safety Officer, Ambulance Driver, and Maintenance. 
•  Dispatches personnel and equipment as events occur, relays & clarifies information for personnel.
• Operates in-house overhead paging system; monitors all alarms (e.g., fire, pharmacy, weather)
• Operates VOIP equipment: answers & extends all incoming telephone traffic
• Maintains logs & records, both written and computer generated, regarding staff & patient movement as well as own work performed
• Greets/provides directions both in person and on the phone to visitors, visiting dignitaries, delivery personnel, etc.
• Writes & issues visitor passes and tags to patient visitors

Additional Information

This is an hourly position not covered by a bargaining unit (union), with a pay range of #5 on the OCSEA Pay Range Schedule. This position is located within our Heartland Behavioral Healthcare at 3000 Erie Street South, Massillon, OH 44646.

Schedule will vary based on operational need: dayshift coverage throughout the week and weekends, vacation coverage, and holidays as needed

*Intermittent positions are limited to 1000 working hours in any fiscal year per the union contract.

Application Procedures

To be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications, experience, education, and training in the job selection process if there is no evidence provided on your application. In addition, “see resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (careers.ohio.gov). 

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Rule 5122-7-21, “Background check on applicants,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at [email protected] or 614-466-8884.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.