RCS Associate - Cancer Center Scheduling

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be part of a team that strives to provide a patient centered environment where world-class healthcare for Cancer Care is matched by genuine hospitality and helpfulness? Come join our team at the Schwarz Cancer Center at IU Health North Hospital.  

Position Summary:

The Scheduling and Registration Specialist plays a pivotal role in ensuring coordinated patient care by implementing efficient, accurate, and professional scheduling practices. This patient-facing position collaborates closely with our clinical team and patients to gather necessary information and create a coordinated schedule, complete with preparation instructions for each patient.

Key Responsibilities:

• Greet patients and caregivers at Schwarz, engaging in conversations with patients to gather scheduling preferences.
• Explain department/hospital scheduling and registration policies and procedures clearly and comprehensively.
• Schedule future visits according to directives from the clinical team, ensuring alignment with patient needs.
• Register patients accurately for their scheduled or walk-in appointments while providing an exceptional patient experience.  
• Flexibility to relocate within the facility to support scheduling or registration functions as operational needs arise.
• Communicate appointment details with clarity and compassion, fostering positive patient experiences.
• Provide assistance with welcome desk duties and registration processes as needed.
• Manage incoming calls and Cerner messages to resolve patient needs and offering guidance or redirection to patients and visitors when necessary.

Schedule: Full-time position, Monday to Friday between 8:00a – 5p. No on-call or weekend requirements.  

Join our team and contribute to delivering exceptional patient-centered care at the Schwarz Cancer Center!

•At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.