Receptionist and Scheduling Assistant

About the Department

Direct Report: Director of Constituent Services
FLSA Status: Non-exempt

Position Overview
This position serves as a primary ambassador for the Governor’s Office, shaping the first impression for every constituent who reaches out. Essential to daily operations, this position provides invaluable insight into the inner workings of state government. The ideal candidate is professional, service orientated, and has the flexibility to thrive amidst changing priorities.

Position Duties

Key Responsibilities

• Welcome and assist constituents in person and via phone with a positive, professional demeanor.

• Be a helpful, knowledgeable resource for the public.

• Deliver accurate information and guidance both in person and by phone     .

• Log constituent questions, policy feedback, and general inquiries into office tracking systems.

• Route calls and incoming requests to the appropriate agency or staff contact for swift resolution.

• Assist senior staff with scheduling and other administrative needs.

• Perform clerical duties and support routine office administration.

Knowledge & Skills

• Excellent verbal and written communication skills, with the ability to remain respectful and positive even when confronted by negative or emotional constituents.

• Strong organizational skills with the ability to switch tasks as the need arises      and ensure necessary documentation is completed.

• Knowledge of Google workspace and scheduling software are preferred.

Competencies

• Remain professional and respectful in all communications

• Handle highly sensitive, confidential, and political information with absolute integrity.

• Manage multiple priorities in a dynamic environment.

• Work effectively with diverse stakeholders.

• Proactive problem solving.

• Willingness to work as a team and assist wherever needed.

• Be consistently punctual and dependable.

Minimum Qualifications

Desired Qualifications
Training: Graduation from a standard high school or the equivalent.
AND
Experience: Two (2) years of full-time or equivalent part-time paid experience
performing routine office work or customer-facing roles.
OR
Substitution: College hours, related business school, or vocational training may
be substituted through an established formula for the required experience.

Benefits

Job not in the classified service. See the hiring agency for a description of benefits.

Agency Information

EmployerWest VirginiaAddress 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305 Phone(304) 558-3950
Website http://personnel.wv.gov