• Billing and payments with multiple customers
• Handle 40-60 inbound phone calls per day directing customers and helping with payment issues/questions/requests 
• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.
• AMBITIONS TO BECOME A LICENSED TEAM MEMBER. 

• **BILINGUAL IN SPANISH AND ENGLISH**
• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Anaheim, CA and help customers with their insurance and financial services needs, including: 

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.