RECREATION ASSISTANT (INDOOR) NF2* (FLEX) MCBH MARINA

Incumbent is assigned to Marina/Fishing Pier, Outdoor Recreation Equipment (OREC) Rental Facility. Remains close to customer service areas to answer telephones, assist patrons, process reservations, and provide information regarding Marina and Outdoor Recreation programs, activities, retail merchandise, equipment rentals, and facility policies Works as a cashier, receives payments, issues receipts, balances assigned cash drawer, prepares daily financial reports, verifies monies received, and reports discrepancies in accordance with established MCCS financial procedures Checks for proper I.D. and patron eligibility. Responsible for taking future picnic/camping area, Marina/OREC gear and boat reservations. Prepares the boat/recreational equipment reservation sheets. Inspects the serviceability of all rental equipment for the storage area being rented and returned. Ensures rental gear is in proper working order. Inventories all rental equipment, ensuring all patrons have paid and gear was returned in satisfactory condition. Ensures all information, i.e. flyers, price list, boat rules, bulletin boards, etc. are current, available and neatly arranged.

Performs and/or assists in the operation of the recreation activity. Based on established policies, incumbent carries out assigned phases of designated activity applying an understanding of the interest and needs of program participants. Typical assignments may include establishing schedules of events; applying rules and regulations in supervising assigned youth participants in outdoor activities; scheduling and conducting tours; calling the weather service and posting information; ensuring the checking out and checking in of patrons using Marina/OREC equipment is done correctly. Demonstrates procedures common to the activities and instructs in the use of related equipment. Conducts instructional classes in the recreational area. Helps to plan and coordinate details of recreational activities and maintains related supplies. Assists in planning, scheduling and publicizing various activities to attract and motivate participants. May oversee sale of retail items associated with activities. Ensures adherence to safety rules and regulations.

Assists with the operation of the Indoor Recreation retail area by receiving merchandise, stocking shelves, organizing displays, maintaining pricing accuracy, conducting inventory counts, and assisting with annual inventories. Maintains a clean, organized, and professional retail environment while ensuring merchandise is properly displayed and available for purchase. 

Assists in reconciling daily financial reports, verifying supporting documentation, and preparing records for submission to the Shared Services Center (SSC) in accordance with established MCCS financial procedures. Maintains accurate records, files supporting documentation, and assists management in researching discrepancies, preparing reports, and supporting internal controls and financial accountability.

May assist with procurement activities supporting Marina and Outdoor Recreation operations. When designated, may serve as a Blanket Purchase Agreement (BPA) Caller in accordance with delegated authority. Assists with obtaining vendor quotes, placing approved orders, tracking deliveries, verifying receipt of goods, reconciling invoices, and maintaining procurement documentation in compliance with MCCS purchasing procedures and applicable regulations.

Performs and/or assists in the operation of recreational activities. Carries out assigned phases of designated activities while applying an understanding of participant interests and program requirements. Typical assignments include assisting with recreational events, tournaments, classes, youth activities, instructional programs, facility scheduling, customer check-in procedures, equipment orientation, and operational support. Assists with planning, scheduling, setting up, and publicizing programs to increase customer participation. 

Demonstrates proper use of recreational equipment and instructs patrons on safe operating procedures. Assists in maintaining activity supplies and equipment and ensures adherence to all established safety rules and regulations.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Take directions and assignments from the General Manager, Marina Operations Manager, Indoor Recreation Lead, or other designated supervisor. 

Performs other related duties as assigned.

Six months experience in a related recreational activity preferred. Must have knowledge of basic cash handling procedures. Knowledge of business mathematics and routine procedures required. Skill to demonstrate activities and use of related facility equipment. Skill to learn applicable MCCS policies and procedures. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Must be able to work weekends and holidays.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx