RECREATION ASSISTANT NF2

Monitors operation of assigned area. Works a flexible schedule to include a mix of days, nights, and weekends to meet the program needs. Opens and closes assigned activity and is responsible for security of funds and assets. Prepares reports of significant occurrences during the shift. Assures patron satisfaction by resolving complaints and other customer issues.

Carries out assigned phases of designated activity applying an understanding of the interest and need of the Single Marine Program based on established policies. Supports the SMP Manager in the coordination of special events and joint community programs that ensures effective use of facilities and other resources.

Apply established rules and regulations in assisting SMP participants in those activities. Assists with developing, planning, and coordinating revenue-generating activities such as carnivals, tournaments, special events, concessions operations, etc. Solicits feedback from patrons to improve the quality of services. Typical assignments may include providing program information via telephone or email, assists with scheduling events and attends trips, events and volunteer opportunities as needed. Assists with overseeing social media platforms and generating interest from patrons.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify, and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties assigned.

One year of experience in a related recreational activity preferred. Ability to operate various office machines such as a word processor, calculator, computer, copies, and typewriter including demonstrated experience with various computer software. Possess a valid a drivers¿ license. Be proficient in oral and written communications. Knowledge of military protocol, organization, and procedures preferred. Ability to learn Marine Corps Community Services policies, requirements and administrative practices and procedures. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

Required Documents:

           *Education/certification certificate(s), if applicable.

           *If prior military, DD214 Member Copy

           *Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

Marijuana is a Schedule 1 drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.  A positive drug test result for marijuana (or any other drug tested for) will result in the withdrawal of the tentative job offer and inability to apply for a position within the Department of Defense for 6 months from the date of the drug test.

Applicants may not be employed in the chain of command of their relatives.