Recruiter

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college serving students and the growing community in Shelby County. The Recruiter promotes academic programs, engages prospective students through outreach and recruitment events, and guides applicants through the enrollment process. The role also supports advising, admissions operations, student data management, recruitment strategies, and enrollment reporting.

What you'll do:

• Inspires prospective students to take the first step in the college enrollment process and track each applicant through the enrollment process
• Manages a recruitment territory made up of area high schools, businesses and community events; provide monthly data and reports regarding enrollment funnel for the territory; conduct phone calls to prospective students; conduct campus tours and assist students and parents in the Admissions office
• Assists with advising new students and participate in New Student Advising Sessions to train students in the use of self-service web registration; advise students regarding class schedules, academic programs of study and support services
• Enters prospect data into the student information system
• Conducts outreach and education programs for the internal and external community, promoting the mission of the division of Enrollment Services
• Works with recruiting team to plan schedules and strategies that support the overall recruitment goals of the college; assist with New Student Welcome each semester
• Provides support to the Director of Admissions, Recruitment, and K-12 Partnerships by maintaining data required for periodic reports as well as assisting with ongoing projects designed to support the goals and objectives of the division of Enrollment Management
• Works irregular hours including nights and weekends occasional
• May perform other duties as assigned

What they're looking for:

• He/she may work some evenings and weekends as needed; travels between the two main campuses, site locations; and travels mostly within the state for attendance at professional meetings
• He/she will need to be bilingual in English and Spanish
• Bachelor's degree from a four-year college or university
• Academic preparation and training in student personnel services, higher education or a related field
• One year of experience in an admissions office or related area
• Bilingual in English/Spanish
• Knowledge of database software; internet software; spreadsheet software, word processing software; and the ability to learn the student information system
• Knowledge of FERPA laws
• Ability to manage difficult or emotional customer situations
• Ability to prioritize and plan work activities, use time efficiently; plan for additional resources; set goals and objectives; consider impact of actions on other departments; organize or schedule other people and their tasks; develop realistic action plans
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists