Recruiter + Customer Service- Entry Level Admin

The Professional Tree Care Company is a trusted provider of tree services throughout Northern California. They are seeking an Entry Level Recruiter and Customer Service Specialist who will engage in outbound sales calls and assist in recruiting efforts, optimizing their applicant tracking system and ensuring client satisfaction through follow-ups.

What you'll do:

• Outbound sales calling, leads/estimates follow-up, contact existing customers regarding new services, follow up with clients after project completion to understand their experience, document outcomes in CRM
• Use your software and A.I. experience to optimize/automate our current ATS (applicant tracking system) so that sends text communication
• Meet weekly performance targets for calls and candidate pipeline activities
• Write and edit clear, concise email templates, job ads, call scripts, interview questions, and candidate communications
• Learn to review candidates, send surveys, learn to interpret survey results, screen candidates, coordinate on-site interviews, and support hiring/onboarding workflow
• Occasionally run local errands, deliver/pick up materials, take job-site photos
• Candidates must provide their own transportation and will be reimbursed for errands

What they're looking for:

• Associate or bachelor's degree plus excellent written communication and editing skills
• Fast and efficient typing
• Outgoing, extraverted personality; comfortable making high-volume outbound phone calls and handling rejection professionally
• Able to spend roughly 5 hours/day on outbound calls
• Reliable personal transportation and willingness to run errands within the Berkeley area
• Residence within a 40-minute commute of Berkeley, CA
• Strong organizational skills, attention to detail, and ability to multitask across sales and recruiting priorities
• Bilingual English/Spanish (Commonly required for all jobs in the trades: tree care, construction, HVAC, electrical, plumbing, landscape, etc.)
• Experience with CRM (Customer Relationship Management software like Salesforce) or ATS (Applicant Tracking System like Breezy-HR or Workable) platforms
• Previous experience making outbound calls

Benefits:

• After 90 days of full-time employment, employees are eligible to purchase benefits: medical, dental, optical with PTC contributing 50%
• FTEs (full-time employees) receive 5 paid holidays
• FTEs receive 5 paid sick days
• PTO (paid time off)
• FTEs receive 3 bereavement days for immediate family
• FTEs may also purchase insurance for their legal dependents