Regulatory Complaints Specialist
Job details
- Location
- Charlotte or Charlotte or North Carolina or
- Work type
- Onsite
- Posted
- Sep 10, 2026
- Apply on
- intuit.avature.net
About this role
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Consumer Money is a full-service digital banking product built to help our members make the most out of their money. It’s also a fundamental piece of Intuit’s broader consumer strategy, and in this role you will work closely with colleagues both at Credit Karma and TurboTax.
As a Regulatory Complaints Specialist for Consumer Money, you will be a key driver within our control team, responsible for managing, investigating, and resolving formal regulatory complaints. You will lead high-stakes case investigations from intake through resolution, working alongside a diverse and cross-functional team to protect our members and our platform. Your efforts will include drafting official response letters to agencies like the CFPB and FDIC, ensuring strict turnaround compliance, and identifying systemic operational gaps.
This role is critical to scaling one of Intuit’s most strategic businesses safely and compliantly. Executing on our vision will require maintaining rigorous compliance standards, protecting our partner bank relationships, and delivering thorough, audit-ready operational output that upholds member trust.
Responsibilities
Lead the end-to-end investigation and resolution of critical, high-risk complaints escalated from federal and state regulatory bodies
Own the full regulatory response process end to end, including: evaluating root causes, gathering evidence, drafting compliant response letters, and securing executive alignment
Maintain operational excellence by strictly adhering to mandatory regulatory response timelines and reporting frameworks
Execute cross-functionally with a wide range of internal stakeholders including Legal, Compliance, Product, Risk, Customer Care, and Operations
Influence Consumer Money operational strategy as a subject-matter expert — performing trend analyses on complaint drivers and providing actionable insights to proactively close risk gaps
Raise the bar for the craft: refine case management standards, build scalable intake playbooks, and mentor team members across operational workflows
Qualifications
Bachelor’s degree with 4+ years of experience in regulatory operations, consumer compliance, or formal complaint management within fintech, neobanking, or financial services (JD or CRCM preferred)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.