Representative-Service Desk I-Adult Program

IT Support Technician Assistant  

Department: Information Services 

Employment Status: Full-Time | Day
Locations: Indianapolis, Indiana  

Position Summary 

The IT Support Technician Assistant provides technical assistance and support related to computer systems, hardware, software, and networks while participating in a structured apprenticeship program.

This role serves as the first point of contact for users experiencing technical difficulties and is responsible for responding to queries, running diagnostics, isolating problems, and implementing solutions under the guidance of experienced IT staff. Apprentices gain hands-on exposure across a variety of settings, including corporate environments, educational institutions, healthcare facilities, and managed service providers. 

Key Responsibilities 

• Participate in structured learning experiences, including orientation, competency-based training, simulations, technology observations, and career development activities
• Install, configure, and maintain computer equipment, mobile devices, and software for end users
• Service hardware components based on customer requirements and organizational standards
• Configure and troubleshoot networking equipment and connections
• Apply basic cybersecurity practices to mitigate threats and protect organizational assets
• Diagnose, resolve, and document common hardware and software issues
• Provide customer support with professionalism and clear communication
• Manage user accounts, permissions, and access controls
• Implement backup and recovery procedures
• Support virtualization and cloud-based technologies
• Maintain accurate documentation and follow operational procedures
• Engage positively with colleagues, clients, and end users while supporting the organization's mission and values

Qualifications

Required

• Demonstrated interest in pursuing an IT or technology-related career
• Ability to successfully complete all required orientation, training, and competency requirements
• Successful completion of pre-employment requirements, including background check and any required drug screening
• Strong communication and interpersonal skills, with a demonstrated commitment to professionalism and teamwork
• Ability to participate in and complete the requirements of the IT Support Technician apprenticeship program

Experience 

• 0 to 2 years of relevant experience preferred
• Previous volunteer work, based tech clubs or programs, or community service experience is beneficial but not required

Why Join IU Health? 

The IT Support Technician Assistant role provides valuable real-world technology experience while supporting participants' professional development and career goals. Individuals in this role gain exposure to IT support and technology professions, develop essential workplace and technical skills, and build a strong foundation for future educational and career opportunities within the technology industry.

This role offers a unique opportunity to learn from experienced IT professionals while making a meaningful difference by helping solve real technical challenges for end users across the organization.