RESEA Career Center Lead

JOB SUMMARY

The RESEA Career Center Lead (CCL) supports daily operations and provides workforce services to the

RESEA customer. The CCL is a critical role in operations and provides technical assistance and support to

workforce staff.

ESSENTIAL FUNCTIONS

• Performs essential workforce services and functions to assist individuals participating in
• workforce programs. To include collecting, analyzing, researching and determining program
• requirements and customer eligibility.
• Observes, receives and obtains relevant customer information for data entry and prepares
• customer files.
• Provides information to co-workers, supervisors and other staff members to identify
• workforce programs and services for customers.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and
• trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy
• development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive
• to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Able to multi-task and learn different systems/platforms, and diverse programs and services
• offered to customers.
• Excellent verbal and written communication skills.
• Ability to understand and interpret federal and state program eligibility guidelines and
• requirement, and to consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers,
• Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred. Additional relevant experience may be considered in lieu of required education. 
• Valid driver’s license and proof of insurance with good driving record. 
• Ability to relocate within the service delivery area. 
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required

COMPANY OVERVIEW         

 C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

 Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

EEO/AA

 C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.