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Job Description Summary

• Homeless services and resource center operations
• Trauma-informed and person-centered engagement
• Front desk and client-facing operations
• Community resource navigation
• Professional boundaries
• Conflict resolution and de-escalation
• Volunteer and service coordination
• Nonprofit operations
• Working with community partners
• Communication and relationship building
• Teamwork and servant leadership
• Understanding barriers related to homelessness and housing instability

Responsibilities

• Assist with the daily operation of Basic Needs services and assigned stations.
• Help operate services such as showers, laundry, clothing, meals, charging, mail, and other available resources.
• Welcome patrons and explain service processes, expectations, and schedules.
• Help maintain organized service lines, waitlists, appointments, and station flow.
• Prepare stations before services begin and help reset and organize stations after services conclude.
• Maintain clean, safe, and welcoming spaces.
• Restock supplies and communicate inventory or supply needs to staff.
• Assist staff and volunteers with maintaining consistent procedures across service stations.
• Help ensure that services are provided fairly, respectfully, and according to HRC policies.

• Assist with front desk coverage beyond Basic Needs hours.
• Welcome patrons, visitors, volunteers, and community partners entering the Resource Center.
• Help identify the reason for a patron’s visit and connect them with the appropriate staff member, appointment, class, or resource.
• Answer general questions regarding HRC programs, schedules, services, and community resources.
• Assist with check-ins, sign-ups, appointment coordination, and other front desk systems.
• Support phone calls, messages, paperwork, filing, data entry, and other administrative responsibilities as assigned.
• Help communicate upcoming classes, appointments, events, and opportunities to patrons.
• Maintain an organized, professional, and welcoming front desk environment.
• Communicate important concerns, conflicts, or patron needs to appropriate staff members.

• Build positive and appropriate relationships with patrons.
• Engage patrons in conversation and help create an environment where people feel known and welcomed.
• Practice active listening while maintaining healthy professional boundaries.
• Learn about available HRC and community resources in order to better direct patrons to appropriate support.
• Encourage patrons to participate in classes, programs, community activities, and other opportunities available through the HRC.
• Recognize when a patron may need additional support and appropriately connect them with a case manager or other staff member.
• Treat every individual with dignity regardless of their circumstances, behavior, background, or current situation.

• Work collaboratively with HRC staff, volunteers, interns, students, and community partners.
• Participate in staff meetings, trainings, supervision, and learning opportunities when appropriate.
• Assist with special events, community events, donation organization, outreach, classes, and other HRC activities.
• Help organize supplies, donations, clothing, and resource materials.
• Communicate clearly with team members regarding needs, concerns, incidents, and follow-up items.
• Be willing to step into different responsibilities as site needs change.
• Follow HRC safety procedures, confidentiality expectations, professional boundaries, and organizational policies.

Required Qualifications

• Interest in serving individuals experiencing homelessness or housing instability.
• Strong interpersonal and communication skills.
• Ability to interact respectfully with people from diverse backgrounds and life experiences.
• Dependable, responsible, and willing to take initiative.
• Comfortable working in a fast-paced and highly relational environment.
• Ability to work collaboratively as part of a team.
• Willingness to receive coaching, feedback, and direction.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Willingness to assist with both direct-service and administrative responsibilities.

Desired Qualifications

• Interest in social work, human services, psychology, sociology, public health, nonprofit leadership, ministry, community development, or a related field.
• Previous volunteer, customer service, front desk, community service, or nonprofit experience.
• Interest in learning about homelessness, housing resources, case management, and community-based services.
• Bilingual skills are helpful but not required.

Special Instructions to Applicants

FWS is required for this position.

Is Federal work-study required?