Retail Associate - Game Day Staff

Company: Empower Sports and Entertainment LLC
Property Supported: Carolina Ascent FC
Position Type: non-exempt, part-time, seasonal, hourly (Event-Based Retail Contractor)
Location: Charlotte, NC (Stadium/Event Venue – Onsite)
Reports To: VP Consumer Products / Merchandise Coordinator (as applicable)

Retail Associates support Carolina Ascent FC merchandise operations on event days. This position provides event-based retail support including merchandise stand set-up, in-game sales operations, and post-event tear down.

Retail Associates represent the Carolina Ascent FC brand at the point of sale by delivering excellent fan service, accurately processing transactions, maintaining a clean and organized retail space, and supporting inventory and operational procedures.

Retail Associates may be engaged for one or more of the following shift segments:

●      Set-Up Shift: Load-in, set-up, inventory staging, pricing/signage, register preparation

●      Game Shift: Fan-facing retail sales operations during gates open through event conclusion

●      Tear Down Shift: Breakdown, pack-out, inventory consolidation, store reset, load-out 

●      Provide professional, friendly, and efficient service to fans and customers

●      Promote Carolina Ascent FC merchandise and assist customers with product selection, sizing, and availability

●      Maintain a positive, high-energy retail environment aligned with brand standards

●      Follow event retail procedures for drawer start/end counts and transaction integrity

●      Support loss prevention practices including awareness of theft risk and shrink reduction

●      Assist with stocking, folding, sizing runs, display upkeep, and restocking high-volume items

●      Maintain clean and organized retail areas (tables, racks, storage bins, signage)

●      Support basic inventory handling such as counting, sorting, labeling, and consolidating product

●      Assist with load-in/load-out of retail supplies, signage, product bins/totes, and fixtures

●      Break down retail displays and pack merchandise according to provided procedures

●      Maintain safe work practices when lifting, carrying, and moving merchandise/equipment

●      Must be at least 18 years of age

●      Customer service mindset with strong communication skills

●      Ability to follow event procedures and complete assigned deliverables with minimal supervision

●     Comfort working in a fast-paced, high-volume environment

●     Ability to use POS systems and/or willingness to learn quickly

●      Reliable transportation to and from the venue

●      Previous retail, concessions, or event-day operations experience

●      Experience working with mobile POS (Square, Shopify POS, etc.)

●      Ability to upsell/promote merchandise and support sales goals

●      Experience handling cash and balancing a till accurately

●      Ability to stand and walk for extended periods (event-length shifts)

●      Ability to lift and carry up to 40 lbs (merchandise totes/boxes) with or without reasonable assistance

●      Ability to work indoors/outdoors depending on venue configuration

●      Ability to work in variable temperatures and crowded event conditions

●      Ability to work nights, weekends, and holidays based on event schedule

Compensation is paid hourly based on event staffing plan and experience. 

Schedule and Availability

                  Dates and kick-off times subject to change

Additional matches, playoff games, and club events may be available throughout the season.

Retail Associates are expected to:

●      Arrive ready to work and complete agreed-upon shift deliverables

●      Maintain professional conduct with fans, venue staff, and merchandise leadership

●      Follow venue policies and safety procedures while on-site

●      Represent Carolina Ascent FC and Empower Sports and Entertainment LLC positively at all times

Empower Sports & Entertainment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Empower Sports & Entertainment participates in E-Verify. All offers of employment are contingent upon successful completion of Form I-9 and verification of employment eligibility through the federal E-Verify system.