RETAIL CUSTODIAL WORKER NA04

Summary of Duties:  Performs one or more of the following duties:  Scrubs, strips, waxes, and polishes floors using heavy (industrial-type) powered scrubbers and buffers.  Vacuum cleans rugs, using heavy (industrial-type) vacuum cleaner. Adjusts, cleans, and oils these machines, and changes brushes, rollers, buffers, and other attachments on them. Washes and replaces Venetian blinds, changes light bulbs and washes ceiling fixtures and room partitions, using ladders and scaffolds.  Moves heavy furniture, supplies and equipment. In living quarters, makes beds, changes linens and collects soiled linen.  Keeps rest rooms in clean, orderly, and sanitary condition.  Cleans, disinfects, and deodorizes lavatories, urinals, and toilet bowls.  Cleans mirrors, sinks, and water fountains.  Dusts ledges and woodwork.  Replaces deodorizers, toilet tissue, hand towels, and soap.  Maintains a stock of cleaning materials and equipment and notifies supervisor when more are needed. 

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise. 

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

Performs other related duties as required.

Skills and Knowledge:  Knowledge and skill sufficient to read signs, follow simple oral and written instructions. Ability to work safely while moving lightweight objects.  Ability to use powered equipment and perform minor maintenance on this equipment. Ability to learn Material Safety Data Sheets.

Responsibility:  Works with specific oral and written instructions.  Usually not called upon to use judgment for other than simple choices.   Responsible for exercising continual care, due to the nature of tools and equipment used, and the weight of objects handled.  After receipt of instructions, worker may complete routine duties involving several distinct tasks or steps independently. 

Physical Effort:  Exerts moderately heavy physical effort in controlling heavy equipment, carrying and setting up ladders and scaffolds and working from ladders and scaffolds. Continual standing, bending, stooping, and reaching.  Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance.

Working Conditions:  Work is typically performed indoors, in areas which normally have adequate heat, light and ventilation.  Exposed to dirt and disagreeable odors.  Exposed to minor injuries.