Retail Operations Analyst

Essor is a consumer products platform that grows health, wellness, and lifestyle brands through technology, expertise, and strategic collaboration. The Retail Operations Analyst will support BOKA’s retail growth through demand planning, sales order management, sales analysis, retail execution, vendor and customer collaboration, and technology-enabled process improvements.

What you'll do:

• Manage and analyze demand forecasts to support order accuracy, replenishment, and inventory health
• Collaborate with supply chain, sales, and vendor partners to adjust demand plans based on trends, promotions, and sales performance
• Provide key forecasting inputs for account-specific planning and ensure timely product availability
• Review and approve sales orders to ensure alignment with forecast expectations, stock levels, and retailer requirements
• Monitor open orders, shipment schedules, and delivery timelines, resolving discrepancies proactively
• Serve as a liaison across customers, vendors, and internal teams to improve fulfillment rates and solve operational issues
• Conduct regular sales performance analysis by account and product category to identify trends and opportunities
• Build and maintain weekly and monthly performance reports and scorecards tracking sell-through, inventory turns, promotions, and other key metrics
• Prepare presentations and insights for internal stakeholders and retail partners to support business decisions
• Build strong relationships with vendor and retail partners to align on promotions, launches, and key supply chain initiatives
• Provide analytical insights to vendors to support in-stock optimization and mutual business growth
• Educate partners on Essor’s processes, order requirements, and operational standards

What they're looking for:

• 2+ years of experience in retail, CPG, sales operations, demand planning, or analytics
• Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUPs); experience with forecasting tools is a plus
• Detail-oriented, organized, and comfortable managing multiple priorities
• Strong communicator capable of interfacing with vendors, retailers, and cross-functional teams
• Proactive problem-solver with the ability to troubleshoot operational challenges
• Collaborative team player able to work independently and drive results

Benefits:

• The company will support your growth through guidance and coaching.
• A supportive, diverse and global team with a growth mindset.
• A flexible (hybrid) working environment.
• Great opportunities to get involved with exciting projects.
• Active mentorship and internal upskilling