Returns Lead and Receiving Lead

Compensation/ Schedule: 

Returns Lead - $19.00 + $1.00 2 shift Lead Tue - Sat 1:00pm - 9:30pm 

Receiving Lead - $20.00 + $1.00 2 shift Lead Mon - Fri 5:30pm - 2:00am 

The Returns Lead efficiently and effectively inspects and follows through to ensure that every furniture that has been returned is properly process. 

The Returns Admin is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. The Returns Admin is also responsible to present to Senior Managers the returns results and research findings. The Returns Admin is responsible to reconsolidate systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible of gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.

The Returns Admin is accountable for the accuracy and relevant data for products returned.

Responsibilities:

• Track and compile return data with the purpose to indentify areas of concern as well as possible root cause.
• Physically observe and inspect items returned after delivery to ensure proper return coding. 
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Addresses driver issues regarding load out, such as pieces missing, hardware missing, cross dock items and items returned.
• Communicate with customers as needed to gather additional data as well as to perform customer service functions.
• Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

The Receiving Lead will to load and unload products by hand and with the assistance of forklift and other powered vehicles from trailers and containers storage locations in our fast-paced Distribution & Fulfillment Center. Our ideal candidate is reliable and enjoys a physically active warehouse environment. You’ll be working independently but as part of a large, motivated and high achieving team moving large product in a dynamic distribution center setting. The work is fast paced and self-driven allowing for a high level of independence throughout the day.

Responsibilities:

• Transfer materials within the Warehouse facility as needed.
• You will frequently transport loads of up to 100 pounds and occasionally manipulate up to 250 pounds.
• Operate Forklifts or other powered vehicles in a safe and appropriate manner.
• Make safety for yourself and your co-workers a top priority at all times.
• Ability to learn our basic computer and warehouse / distribution center scanning systems.
• You are able to obtain a valid, company-issued Forklift or Powered Industrial Vehicles license where required.
• You have basic counting, math and measurement skills.
• You can read, write, and comprehend the meaning of basic communications.
• Ability to reliably work a defined full time schedule

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. 

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. 

Apply today and find your home at Ashley! 

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company. 

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 40 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. 

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.