Revenue Cycle Manager (Admissions) - Patient Access Management (PAM) - Patient Financial Services (PFS)

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EUniversity of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Manager (RCM) position for Patient Access Teams, specifically Admissions and Insurance Referrals in the healthcare industry who will be responsible for planning, coordination and management of all aspects of revenue cycle management operations and projects for their team within Patient Access Management (PAM) Division. The RCM will have responsibility for supervising 2-5 front-line supervisors, each with additional direct staff report and will manage and direct revenue activities.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EThe RCM will ensure accurate and timely collection all patient information related to registration responsibilities while ensuring day-to-day operations are conducted in full alignment with Service Excellence standards. The RCM will assist in the coordination of financial assistance activity in collaborative efforts with internal Social Services and Patient Billing units.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on %3Cstrong%3EONSITE%3C/strong%3E at the HSSB building or via zoom, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EUniversity of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa%27s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EWE CARE Core Values:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EWelcoming%3C/strong%3E%26nbsp;- We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EExcellence%3C/strong%3E%26nbsp;- We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3ECollaboration%3C/strong%3E%26nbsp;- We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EAccountability%3C/strong%3E%26nbsp;- We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3ERespect%26nbsp;%3C/strong%3E-%26nbsp;We create an%26nbsp;environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EEmpowerment%26nbsp;%3C/strong%3E-%26nbsp;We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EPosition Responsibilities:%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EDevelop, implement and enhance standardized admissions and referral workflows for new and existing processes.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EDetermination of requirements necessary for workflow triggers for new and existing payers to ensure compliance with payer requirements and regulatory guidelines.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EDesign, test and implement work processes and technology to promote automation and to increase process efficiencies.%3C/span%3E%3Cspan style=%22mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EEducate clinical staff on admissions and referral requirements to enhance collaboration and prevent delays.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EEnsure accurate and timely collection of all patient information related to workflow%26nbsp;%3C/span%3E%3Cspan style=%22mso-no-proof:yes;mso-spacerun:yes;%22%3E %3C/span%3E%3Cspan style=%22mso-no-proof:yes;%22%3Eresponsibilities.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EMonitor statistical data; including work drivers and denials to monitor, recommend and implement operational procedures and protocols to improve services and reduce costs.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EAssist in planning, developing and implementing computer applications, upgrades to billing system, Epic workflows and category lists and other bolt-on software products.%3C/span%3E%3Cspan style=%22mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EAssist in the coordination of financial assistance activity in collaborative efforts with other PAM units, Departments and internal Social Services and Patient Billing units.%3C/span%3E%3Cspan style=%22mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EWork closely with the PFS Training Department to create training curriculums and communicate areas of training needs specific to the PAM staff.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-no-proof:yes;%22%3EEnsure day to day operations are conducted in full alignment with Service Excellence standards.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EDrive excellence in all areas of operations by focusing on People, Quality, Service, Financials, Growth and Employee Motivation.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EDefine and track key performance measures, monitor progress, and consistently deliver results.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDevelop, implement and monitor staff performance standards including development of motivational incentives within established institutional and state guidelines.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDevelop and present to PFS Leadership and UI Health Care Administration on critical topics tied to revenue management and patient access.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EAssist Associate Director with compilation and preparation of special and periodic statistical and financial reports for the Assistant Vice President of Patient Financial Services, Finance, Clinical Department Administrators, Clinic Department Executive Officers, as well as College of Medicine and Hospital Administration.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPerform human resource functions including interviewing, selection, training, performance evaluation, promotion and disciplinary action.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ESchedule and assign all supervisory and clerical staff in the assigned areas ensuring staffing levels are maintained to provide excellent patient experience.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ERespond to inquiries and complaints from patients, clinical and hospital staff, and public; determine escalation of patient accounts to upper management.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EAssist Associate Director in the establishment of annual operating budgetary needs for designated departments and monitor performance to achieve targeted levels of fiscal performance.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EClassification Title:%3C/strong%3E Revenue Cycle Manager%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3EDepartment:%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EPatient Financial Services (PAM)%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3ESalary Range: %3C/strong%3E5B%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cstrong%3ESchedule: %3C/strong%3EMonday - Friday, 8:00 a.m. - 5:00 p.m.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EPercent of Time:%3C/strong%3E%3C/b%3E 100%%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3ELocation:%3C/strong%3E%3C/b%3E Presence expected at both the Medical Campus University (MCU) and Medical Campus Downtown (MCD) minimum of 3 days a week at one of the locations.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12px;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on %3Cstrong%3EONSITE%3C/strong%3E at the HSSB building or via teams, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EEquipment:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:261.0pt right 531.0pt;text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EOnsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.%3C/span%3E%3C/p%3E%3Cp style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EHybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting %3C/span%3E%3Ca href=%22https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.speedtest.net%2F%26amp;data=05%7C02%7Cdawn-mccalley%40uiowa.edu%7C474ff867108242bce34208dd09642217%7C1bc445959aba4fc3b8ec7b94a5586fdc%7C1%7C0%7C638677047850807342%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C%26amp;sdata=jSVM6vFFhrQ4cXLnROQQ4HTZqLbeoEN9jv3EXVyadz0%3D%26amp;reserved=0%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3Ehttps://www.speedtest.net/%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThe employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.%3C/span%3E%3C/p%3E%3Cp style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ERemote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting %3C/span%3E%3Ca href=%22https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.speedtest.net%2F%26amp;data=05%7C02%7Cdawn-mccalley%40uiowa.edu%7C474ff867108242bce34208dd09642217%7C1bc445959aba4fc3b8ec7b94a5586fdc%7C1%7C0%7C638677047850827505%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C%26amp;sdata=gfn%2FXNYzzv15Jhcg4KV%2Bd%2FxnWgksB0wFUGjT5U6BAVY%3D%26amp;reserved=0%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3Ehttps://www.speedtest.net/%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThe employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E

Education Required:

• Bachelor’s degree in a Business, Financial, Healthcare Administration or other relevant discipline OR combination of education and experience.

Required Qualifications:

• Minimum of six (6) years of healthcare revenue cycle experience.

• Minimum of three (3) years of patient access experience, including demonstrated analytical skills and the ability to interpret financial and operational data.

• Minimum of one (1) year of supervisory or leadership experience in a high-volume healthcare, customer service, or patient access environment.

• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

• Experience utilizing electronic health record systems and revenue cycle technologies, including Epic and web-based authorization and referral platforms.

• Demonstrated ability to lead teams, drive accountability, and achieve operational and financial performance goals.

• Experience identifying performance trends, analyzing root causes, and implementing process improvements that enhance operational efficiency and service outcomes.

• Proven track record of leading operational improvements through data-driven decision making, workflow optimization, and performance management, resulting in measurable gains in quality, productivity, service, or financial outcomes.

• Strong conflict resolution, coaching, and employee relations skills with a commitment to fostering a respectful, and collaborative work environment.

• Knowledge of healthcare revenue cycle processes, patient access operations, HIPAA requirements, and applicable CMS regulations.

• Strong planning, organizational, verbal communication, and written communication skills.

• Ability to prioritize multiple competing demands and effectively manage change in a fast-paced environment.

• Demonstrated commitment to continuous learning, professional development, and staying current with industry best practices and regulatory changes.

Desirable Qualifications:

• Knowledge of insurance benefits and requirements as related to individual companies and policies.

• Knowledge of Epic Prelude, Cadence and Referral modules.

• Knowledge of Electronic Eligibility Systems.

• Proven collaborator and consensus builder - someone who has a track record of successfully partnering with academic medical staff.

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume

• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at [email protected].

Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours:

• Monday 10:00 am – 4:00 p.m.

• Tuesday 10:00 am – 4:00 p.m.

• Wednesday 10:00 am – 4:00 p.m.

• Thursday 10:00 am – 4:00 p.m.

• Friday 10:00 am – 4:00 p.m.

Or by appointment - Contact [email protected] to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care 

Job Details
Primary Location: Iowa City
Job: Administrative/Professional
Organization: Healthcare
Schedule: Regular
Job Type: Full-time
Travel: No
Job Posting: Sep 11, 2026, 10:07:26 AM