Revenue Operations Analyst

Screencastify is a leading technology company dedicated to improving communication and learning outcomes with video. They are seeking a Revenue Operations Analyst to own their Salesforce instance and ensure the health of their go-to-market reporting systems.

What you'll do:

• Serve as the primary admin for our Salesforce org — user management, permissions, workflows, validation rules, page layouts, and third-party integrations
• Build, maintain, and troubleshoot reports and dashboards used by Sales, CS, Product, Finance, and executive leadership; ensure metrics are consistent and defensible across teams
• Work with Marketing & Product teams to align Salesforce and usage/product data (e.g., feature adoption, account health signals) so GTM teams have a complete view of the customer, and to support product-led growth or expansion motions with reliable data
• Own ongoing data quality efforts — deduping, standardizing fields, auditing for stale or inflated figures, and building processes to prevent drift over time
• Monitor integrations between Salesforce and adjacent tools (marketing automation, BigQuery, Chargebee, CS platforms) to catch sync issues before they become reporting problems
• Maintain clear documentation of Salesforce configuration, field definitions, and reporting logic so institutional knowledge doesn't live in one person's head
• Support Sales and CS leadership with pipeline, forecasting, and account-health analysis as needed

What they're looking for:

• Bring 1-3 years of experience in Salesforce administration, revenue operations, sales operations, or a related analytical role
• Demonstrate strong SQL skills; experience with BigQuery a plus
• Can work in spreadsheets/Excel at an advanced level (formulas, pivot tables, data cleaning)
• Have high attention to detail — you notice when a number looks off and you dig until you know why
• Possess strong written communication skills; comfortable explaining technical/data issues to non-technical stakeholders
• Have a self-starter mentality — this role has real ownership and room to grow into a more senior RevOps position
• Hold a Salesforce Admin certification (preferred) or demonstrate clear working proficiency with Salesforce configuration
• Have experience in a SaaS or edtech environment
• Are familiar with marketing automation platforms
• Have exposure to forecasting or pipeline management processes

Benefits:

• 401(k) match + Annual Performance Bonus opportunity
• Flexible Time Off (FTO) Policy
• Generous paid time off for parents to bond with the newest addition to their family (Parental Leave)
• Medical, Dental, & Vision Insurance
• Free One Medical membership (all employees)
• Annual Divvy Bike membership (on us)
• Hybrid schedule with 3 days a week in the office
• 3 days a week in the office (Fulton Market office in Chicago)