Revenue Tax Officer Supervisor (Revenue Agent Supervisor - Call Center)
Job details
- Location
- Baton Rouge, Louisiana
- Work type
- Onsite
- Compensation
- $42,948 - $84,300/yr
- Posted
- 2 weeks ago
- Apply on
- governmentjobs.com
About this role
About the Department
We’re looking for a Revenue Tax Officer Supervisor to join our Customer Service Division.
An ideal candidate should possess the following competencies:
- Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
- Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Position Duties
Six years of full-time work experience in any field plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
A bachelor's degree plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
An advanced degree or a Juris Doctorate plus two years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
Possession of a Certified Public Accountant (CPA) license or a current Louisiana license to practice law plus one year of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
In this role, you will:
Develop, motivate, and coach Tax Officers and Tax Analysts to help them continuously improve their skills.
Plan and organize work inventories and set procedures for the section, including assigning duties, establishing priorities, and implementing procedural changes.
Complete, update, and cancel automatic bank debit authorizations accurately and timely and notify taxpayers of effective dates.
Compile and report weekly/monthly work volume statistics.
Position-Specific Details:
Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE
Compensation: The salary offered will be determined based on qualifications and experience.
A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.
LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.
How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
If you are applying for a position using the baccalaureate option you may apply 90 days prior to receipt of your degree, however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.
For further information about this vacancy contact:
Alexis Bowser
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896
[email protected]
Benefits
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Supplemental Questions
- Yes
- No
- Six years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
- Six years of full-time work experience in any field plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
- A bachelor's degree plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
- An advanced degree or a Juris Doctorate plus two years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
- Possession of a Certified Public Accountant (CPA) license or a current Louisiana license to practice law plus one year of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting.
- None of the above.
- I avoid responsibility, deliver poor work, and resist feedback.
- I take ownership when prompted and meet basic expectations.
- I own results, meet standards, and respond to feedback professionally.
- I drive high performance, prevent issues, and model accountability.
- I miss goals, avoid giving clear feedback, overlook performance issues, and provide little support for development.
- I set goals and give feedback to support accountability, monitor performance, and address gaps.
- I give clear, balanced feedback, review work quality, and support individual growth through learning opportunities.
- I connect development to strategy, use coaching and data to improve performance, and build future capabilities.
- I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
- I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.
- I make timely, well-reasoned decisions by using available information, context, and trade-offs.
- I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
- Yes
- No
Required Question
Agency Information
EmployerState of LouisianaAddress 1201 N 3rd StBaton Rouge, Louisiana, 70802 Phone(866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm