Sales Operations Analyst

Hive provides cloud-based AI solutions and software applications that help organizations understand, search, and generate content. The Sales Operations Analyst will support the Sales and Operations teams by analyzing data, managing CRM systems, developing reports, optimizing processes, and improving operational efficiency.

What you'll do:

• Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processes
• Develop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiency
• Actively participate in deal reviews with prospects, sales teams, and management
• Collect information from multiple sources and work on several projects simultaneously; flawless organization is a must
• Performs well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at them
• Recommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiency
• Work with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productive
• Provide business analytics and insights to key business and market development initiatives
• Make recommendations to help improve business partners’ productivity and performance; proactively review and identify leading and lagging indicators
• Design, build and implement process automation solutions
• Comfortable with working in multiple CRM systems and processes
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role

What they're looking for:

• You have a Bachelor's degree
• You have 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-up
• You are comfortable with using Salesforce and possess strong analytical skills
• You're able to work with large data sets and recognize patterns
• You have excellent written and verbal communication skills, are highly organized, and pay close attention to detail
• You have demonstrated success in a competitive environment
• You can easily adapt to changes in priority, meeting demands as they come about and staying focused on targets
• You are a strong team player, always looking for ways to contribute but also manages well independently
• You are eager to learn and improve on making current processes more efficient

Benefits:

• Stock options may be offered in addition to the range provided here