Sales Operations Analyst

IGT is seeking a Sales Operations Analyst to provide operational support to its North American Gaming Sales organization across the end-to-end sales process. The role supports opportunity management, quoting, order processing, and invoicing while coordinating with account executives and cross-functional teams to ensure accurate, compliant transactions and improve sales operations.

What you'll do:

• Provide day-to-day operational support to Account Executives, responding to sales process inquiries, coordinating follow-ups, and escalating issues as needed
• Create and maintain Salesforce opportunities and sales pipeline records, ensuring accurate information, documentation, and forecasting data
• Prepare, update, and validate quotes and pricing worksheets using CPQ or other approved tools, coordinating necessary corrections and approvals
• Review contracts, order forms, and supporting documentation for accuracy, completeness, and compliance with company policies and applicable jurisdictional requirements
• Coordinate the quote-to-order-to-invoice process with Sales, Order Management, Production, Finance, Accounting, Revenue Recognition, Compliance, and Legal teams to ensure timely execution
• Identify and help resolve discrepancies between Salesforce opportunities, CPQ quotes, and SAP order information, including supporting customer billing inquiries and reconciliations
• Prepare and distribute operational reports and dashboards, monitor outstanding actions, and support sales pipeline reviews and quarter-end activities
• Collaborate with cross-functional teams to resolve transactional issues, maintain data accuracy, and support continuous improvement of sales operations processes

What they're looking for:

• College degree or equivalent combination of education and relevant professional experience
• Approximately 1–2 years of experience in sales support, sales operations, customer order management, or a related transactional operations role
• Strong proficiency in Microsoft Office applications, particularly Excel
• Experience working with CRM, ERP, order management, or related business systems
• Understanding of sales support processes, opportunity management, quoting, contract documentation, and order processing
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and manage multiple priorities
• Strong analytical and problem-solving skills, including the ability to identify discrepancies, investigate issues, and coordinate appropriate resolutions
• Excellent written and verbal communication skills, with a customer-service-oriented approach
• Ability to collaborate effectively with Sales, Finance, Operations, and other cross-functional teams
• Ability to follow established policies, procedures, internal controls, and applicable compliance requirements
• Ability to work independently within established processes, prioritize time-sensitive requests, and escalate complex issues appropriately
• Must be able to obtain and maintain applicable jurisdictional gaming licenses, if required

Benefits:

• A comprehensive benefits package may include a 401(k) savings plan with company contributions, subject to eligibility requirements.
• A comprehensive benefits package may include medical insurance, subject to eligibility requirements.
• A comprehensive benefits package may include dental insurance, subject to eligibility requirements.
• A comprehensive benefits package may include vision insurance, subject to eligibility requirements.
• A comprehensive benefits package may include life and disability coverage, subject to eligibility requirements.
• A comprehensive benefits package may include paid time off, subject to eligibility requirements.
• A comprehensive benefits package may include tuition reimbursement, subject to eligibility requirements.
• A comprehensive benefits package may include other wellness programs, subject to eligibility requirements.
• Depending on the role, employees may be eligible for bonus or commission opportunities.