Sales Operations Analyst

Fin, Intercom's AI Customer Agent company, helps businesses deliver customer support across service, sales, and ecommerce. The Sales Analytics Analyst will support the Sales Operations and GTM Analytics organization by maintaining sales data models, reporting, performance metrics, and compensation analytics while partnering with cross-functional teams to improve data quality and operational decision-making.

What you'll do:

• Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data quality
• Build, maintain, and improve recurring reports and dashboards for sales metrics, attainment, productivity, and business performance
• Build and support sales compensation models, including the reporting required to track rep performance and attainment
• Partner with Finance and Sales Operations to translate compensation plans, business rules, and metric definitions into reliable analytical outputs
• Analyze sales performance trends, variances, and data-quality issues to identify risks, opportunities, and areas for improvement
• Support reporting and analysis for recurring sales operating cadences, including weekly, monthly, and quarterly business reviews
• Work with Data Engineering and Business Systems to define requirements, troubleshoot reporting issues, and test improvements to sales data and systems
• Document data definitions, model logic, reporting processes, and assumptions so that stakeholders can confidently use and interpret our metrics
• Partner with Sales, Finance, Operations, and Engineering stakeholders to turn ambiguous questions into clear, data-backed recommendations
• Use AI tools to accelerate analysis, modeling, documentation, and problem-solving while applying sound judgment and validating outputs before they inform business decisions
• Identify opportunities to improve the scalability, accuracy, and efficiency of sales reporting and analytics processes

What they're looking for:

• 0–2 years of experience in sales analytics, sales operations, business analytics, finance, data analysis, or a related field
• A technical or quantitative background and an interest in working with data, systems, and business processes
• Basic to intermediate SQL skills, with the ability to query, join, aggregate, and validate data across multiple sources
• Strong attention to detail and a commitment to data accuracy, particularly when working with compensation and performance metrics
• Interest in sales performance, forecasting, compensation, productivity, and go-to-market operations
• Ability to communicate analytical findings clearly to both technical and non-technical audiences
• Strong collaboration skills and comfort partnering with Sales, Finance, Data Engineering, Business Systems, and other cross-functional teams
• AI fluency: curiosity about using AI to improve analytical workflows, paired with the judgment to validate AI-generated logic, numbers, and recommendations
• A growth mindset, intellectual curiosity, and willingness to ask questions, learn quickly, and take ownership of well-defined work
• Comfortable and energized operating in a fast-moving organization where priorities and business questions evolve
• Proof of eligibility to work in the United States is required
• Experience with Excel or Google Sheets; familiarity with BI or visualization tools such as Tableau, Looker, or Power BI is a plus

Benefits:

• All regular employees may also be eligible for the corporate bonus program.
• All regular employees may also be eligible for a sales incentive (target included in OTE).
• All regular employees may also be eligible for stock in the form of Restricted Stock Units (RSUs).
• Fin has a hybrid working policy, with employees expected to be in the office at least three days per week and flexibility to work from home.