Sales Operations Analyst

OPOC.us is seeking an early-career Sales Operations Analyst to support its Salesforce platform and growing outbound sales organization. The role owns recurring performance reporting and data operations while contributing to CRM administration, lead enrichment and deduplication, data quality, compliance operations, user support, and platform improvements.

What you'll do:

• Build and maintain weekly performance reporting for the sales organization, covering call activity, meetings booked and held, conversion rates, and goal attainment
• Produce team-level and representative-level KPI reporting on weekly and monthly cadences
• Reconcile data across multiple system exports, resolving duplicates, name variants, and data gaps prior to reporting
• Build and maintain Salesforce reports, dashboards, and custom report types, expanding self-service reporting for the sales organization
• Investigate and explain variance in reported metrics
• Document methodology and assumptions for all recurring reporting
• Execute data loads and mass updates using Data Loader, following sandbox-first practice
• Maintain record hygiene and manage duplicate records within the platform
• Test and validate new functionality prior to release
• Execute and monitor deduplication, enrichment, and suppression workflows in ZoomInfo Operations (RingLead)
• Support lead ingestion from multiple data sources and association partners
• Monitor lead scoring model output and escalate anomalies

What they're looking for:

• At least One year of experience in an analytical, operations, or CRM-adjacent role, including sales operations, marketing operations, business analysis, reporting, or data coordination
• Advanced Excel proficiency, including pivot tables, lookup functions, nested logic, and multi-tab workbook construction
• Working knowledge of Salesforce, including report building and an understanding of objects and record relationships
• Demonstrated ability to reconcile data across systems where records do not match cleanly
• Practical proficiency with generative AI tools and a working understanding of how to apply them to analytical, documentation, and process tasks
• Sound judgment in evaluating AI-generated output, including the ability to validate results against source data and recognize when output should not be relied upon
• Clear written communication, including the ability to explain analytical findings to non-technical audiences
• Salesforce Certified Platform Administrator, or actively pursuing certification
• Experience with deduplication or enrichment tooling such as ZoomInfo, RingLead, LeanData, Openprise, or Cloudingo
• Familiarity with dialer, CTI, or call activity data
• Exposure to Tableau or Power BI; deep proficiency is not expected at this level
• Experience applying AI tools to reporting, data validation, or documentation workflows in a business setting

Benefits:

• Direct mentorship. The role reports to a Director with end-to-end Salesforce implementation experience, with regular exposure to our implementation partner's senior technical team and the internal IT team.
• Defined growth path. The position is structured to progress toward a Senior Sales Operations Analyst role as the function scales.
• 401(k) with Company matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance